Service Operations Administrator / Customer Support

Job Description

Job Description

Who We AreWe are a service-driven organization built on a simple belief: how we operate matters as much as what we deliver.Accountability – We follow through on commitments and take pride in dependable execution.Respect – We listen, communicate openly, and are willing to consider new ideas.Supportive – We put the team first, helping co-workers and customers succeed.Passion – We approach challenges thoughtfully and look for ways to make BDC better.Follow-Through – We contribute to solutions and help ensure work is completed accurately and on time.We are building a team of professionals who support one another, communicate well, and take pride in accurate, high-quality work.About the RoleThe Service Operations Administrator I plays a central role in our service operation-coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.This role supports the full order-to-delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.Key ResponsibilitiesCoordinate and support the full order-to-delivery process across Parts and Field Service.Build and manage service estimates, sales orders, and customer requests.Coordinate scheduling, logistics, and preparation to support successful service execution.Manage order details, updates, and changes throughout the lifecycle.Monitor parts, suppliers, and open orders to support timely completion.Maintain accurate system data and support billing readiness.Communicate clearly with customers and internal teams to resolve issues and keep work on track.Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.What We're Looking ForCore QualificationsMust have at least 3–5 years of experience in field service support, service operations, order management, or a similar coordination role.Strong organizational, communication, and follow-through skills.Ability to stay organized and responsive while managing multiple active priorities.Experience working in an ERP such as Sage or similar service-based systems.PreferredExperience supporting Field Service operations.Experience coordinating schedules, logistics, or service work.Exposure to technical or industrial environments.This role is a strong fit if you:Take pride in dependable follow-through and consistent execution.Thrive in a structured, detail-oriented environment.Communicate clearly and professionally.Support teammates and contribute to a positive team dynamic.Enjoy coordinating with others to keep work moving smoothly.Value accuracy, customer support, and reliable process execution.Why Join UsBe part of a team that values respect, support, and dependable follow-through.Work in an environment where people step in to help each other and take pride in execution.Play a meaningful role in a growing service organization.Gain exposure to both operational and customer-facing work.Clear path for career growth and advancement.Compensation & BenefitsWe offer a competitive compensation and benefits package, including:Competitive base salary.401(k) with 4% company match.Medical, dental, and vision coverage, plus HSA and FSA options.Long-term disability, short-term disability, and life insurance.Paid time off and holidays.Work EnvironmentBased in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).Office-based role with frequent coordination across teams.Structured, team-oriented environment with multiple active priorities.