Collections Specialist

We are currently hiring a Collections Specialist for a full-time temporary role based in Greenville, SC , anticipated to last 3–4 months , with the possibility of permanent hire. The ideal candidate will bring at least 2 years of collections experience and a strong ability to manage high-volume accounts. Work Hours: Monday–Thursday, 9:00 AM – 8:00 PM (Fridays off) Start Date: Monday, July 6, 2026 (must be available to begin on this date) Training Schedule: First 6 weeks dedicated to training Monday–Thursday: 8:00 AM – 5:00 PM Friday: 8:00 AM – 4:00 PM (onsite required) Monday–Thursday: 9:00 AM – 8:00 PM Additional Notes: Opportunity to transition to two daytime shifts per week after training Perfect attendance is required during the first 2 weeks of training No more than 3 absences allowed during weeks 3–6 Key Responsibilities Manage a high volume of inbound and outbound collection calls (primarily phone-based role) Work with customers to resolve outstanding balances and negotiate payment arrangements Accurately document all communications and account updates Achieve performance metrics while adhering to compliance standards Handle more complex account issues across multiple communication channels (phone, chat, email, text) Address escalated situations and exercise sound decision-making independently Maintain strong organization, quickly adapt to new procedures, and manage shifting priorities Qualifications High school diploma or equivalent required Minimum of 2 years of experience in collections, call center, or customer service preferred Proficiency in Microsoft Office (Excel, Outlook, Word) Strong interpersonal, communication, and negotiation abilities Ability to multitask and stay organized in a fast-paced environment Comfortable using computer systems and learning new tools quickly High level of attention to detail and adherence to compliance requirements Self-motivated with the ability to adapt and work independently Hourly Pay: $19–$20, based on experience Conversion Increase: Additional $1/hour upon permanent hire Bilingual Differential: Additional $1/hour for bilingual candidates Assignment Length: 3–4 months, with potential for full-time employment Contract Employee Benefits Include: Fixed indemnity health plan 401(k) retirement plan (eligibility requirements apply) #J-18808-Ljbffr