Call Center Scheduler

Job Description

Come join our team! Our Indianapolis team is looking for a dynamic individual to join our System Patient Access Center! This entry-level role serves as the "Virtual Front Office" for a host of outpatient physician practices in the Indianapolis area. To be successful in this position, you must be dependable and consistent in your attendance and timeliness. Call center experience is preferred but not required for the role. The opportunity to work hybrid and/or remote in the role is available after training and performance expectations are met, which is a minimum of 30 days. Onsite location is at 250 N. Shadeland Ave with hours between 7am-5pm, no weekends or holidays.

Medical Office Experience is strongly preferred.

The ideal candidate must possess the following skills:

The ability to multi-task and utilize multiple screens and programs.
Exceptional values-based customer service skills
The ability to work independently.
Strong communication skills

Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively.

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.