Sales Operations Manager

Sales Operations Manager

Arctic Compressor is a rapidly growing, family-owned manufacturing business located in Superior, Wisconsin that distributes its products exclusively through a nationwide dealer network.

Position Overview: We are looking for a highly strategic, proactive, and process-driven Sales Operations Manager to serve as the operational engine for our organization. In this role, you will lead a lean, focused sales support team (currently consisting of two direct reports, with the expectation to build and scale the department over time to support the growing needs of the business). While you will not directly manage the outside sales team (Segment leaders and their Territory Managers), you will act as their ultimate operational partner and shield—bridging the gap between active sales and post-sale success. You will enforce CRM integrity, establish internal guardrails, and foster a "How Can We?" culture that maximizes field time and accelerates revenue.

Core Responsibilities

• Team Leadership & Department Scaling
• Oversee Dealer Support
• Escalation Management
• Sales Enablement & Admin Relief
• Calendar & Workflow Optimization
• Establish Operational Guardrails
• CRM Accountability & Pipeline Management
• Internal Service Level Agreements (SLA) & Cross-Functional Collaboration

Who You Are (The Qualities)

• The Diplomatic Enforcer
• A "How Can We?" Mindset
• The "Shield" Mentality
• Systems Thinker
• Servant Leader
• Calm Under Pressure

How You Will Know You're a Great Fit Here

• You get genuinely frustrated when you see people doing repetitive, manual tasks that could be solved with a clear process or a workflow rule.
• You are not intimidated by strong personalities. You are entirely comfortable looking a top-performing outside sales rep in the eye and saying, "I need this logged in Pipedrive before we can move forward."
• You understand the inherent friction between Sales (who want things yesterday) and Operations/Engineering (who need time to do things right), and you enjoy being the translator and mediator between those worlds.
• You believe that data hygiene isn't just "busywork"—it is the exact foundation that allows a company to scale, forecast, and win.
• You measure your own success by how seamlessly the sales engine runs and how little the sales team has to think about administration.

The Baseline Experience

• Proven leadership experience managing a customer success, sales support, operations, or revenue operations team (experience growing a small team is a plus).
• Deep familiarity with CRM platforms (experience as a Pipedrive champion/administrator is a massive advantage).
• A strong track record of cross-functional project management—specifically working alongside sales, operations, and technical/engineering departments.
• Experience establishing, tracking, and enforcing team KPIs and internal SLAs.

Attributes:

• Reports To: Director of Sales
• Position Type: Full-time
• Working Hours: Monday-Thursday (8:00 AM - 5:00 PM) & Friday (8:00 AM - Noon)
• Work Environment: This position primarily operates in a professional office environment using standard office equipment and also in a manufacturing environment that requires the employee to follow safety protocols.
• Travel: None expected.

Benefits :

• Paid Time Off
• Paid Holidays
• Health Insurance
• Health Share Option
• Dental & Vision Insurance
• Life Insurance
• 401(k)
• Profit Sharing
• YMCA membership discounts
• Snacks and Cameron's coffee in the breakroom
• Growing workforce with advancement opportunities
• Fun, team-oriented atmosphere