Technical Support & Operations Specialist (Greater Cleveland)

Protect Some of America's Greatest Museums

Art Sentry is a 25-year-old technology company whose software and technology help protect priceless works of art at many of the nation’s leading museums. Our technology plays a critical role in safeguarding some of the world’s most valuable cultural treasures.

We're looking for a Technical Support & Operations Specialist to join our team in Middleburg Heights, Ohio. This is a hands-on position where you'll work across technical support, software testing, server configuration, hardware deployment, shipping, procurement, and customer operations. As your skills grow, you'll take on increasing responsibility across support, systems administration, testing, and operations. If you enjoy solving problems, learning new technology, and taking ownership of your work, you'll have the opportunity to make a real impact while building your technical career.

After an initial 90-day training period, this position transitions to a hybrid schedule of three days in the office and two days remote.

What You’ll Do

• Provide technical support and troubleshoot customer issues
• Test software releases and document results before deployment
• Configure and stage servers and hardware for customer installations
• Prepare systems for deployment and verify quality before shipment
• Manage shipping, receiving, inventory, and procurement
• Document work accurately and maintain organized records
• Identify issues proactively and drive tasks through completion
• Collaborate with our development team to identify, troubleshoot, and validate software improvements

What Success Looks Like

• You communicate clearly with customers and team members and follow issues through to full resolution.
• You produce accurate, high-quality work and verify the details before considering a task complete.
• You take ownership, solve problems, and consistently follow through without reminders.
• You proactively identify what needs to be done and take initiative rather than waiting for direction.
• You act with urgency—prioritizing effectively, adapting as priorities change, and keeping work moving.
• You continually expand your technical skills and take on increasing responsibility.

You'll Enjoy This Role If You...

• Like solving technical problems.
• Enjoy learning new technologies.
• Take pride in getting the details right.
• Enjoy variety and switching between different types of work throughout the day.
• Naturally look for ways to improve processes.
• Enjoy helping customers and teammates succeed.
• Like working with both software and hardware.

What We’re Looking For

• Demonstrated troubleshooting skills and the ability to solve technical problems methodically and independently
• Experience supporting Windows-based systems
• Working knowledge of Linux (command line, file system, networking basics)
• Basic networking knowledge (TCP/IP, switches, IP addressing, connectivity troubleshooting)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities while maintaining quality
• Excellent written and verbal communication
• Self-starter who takes ownership and follows through without reminders
• Comfortable working directly with customers over the phone and remotely

Nice to Have

• Server hardware experience
• Git & Ansible experience
• Software testing or QA experience
• Experience with shipping, inventory, or procurement
• CompTIA A+, Network+, Security+, or similar certifications

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Training
• Long-term career opportunities
• Work on a small, experienced team where your contributions are visible and make a direct impact

Why Art Sentry?

At Art Sentry, you'll work alongside a small, experienced team where your contributions matter. You'll solve interesting technical challenges while helping protect some of the world's most treasured museums using technology that makes a real difference. If you're looking to keep learning, take ownership, and build a long-term career, we'd love to hear from you.

Candidates selected for final interviews will complete a practical, hands-on technical assessment as part of the hiring process.