Senior Manager, Logistics Network & Performance Operations (3PL)

About us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with an additional office located in New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. About the role The Senior Manager, Logistics Network & Performance Operations serves as the strategic owner and subject matter expert for Dyson’s outbound warehouse and third‑party logistics (3PL) operations across the Americas. This role is accountable for end-to-end warehouse performance, service reliability, and cost governance, partnering closely with 3PL providers to deliver best‑in‑class fulfillment outcomes. As the operational authority for warehouse execution, this leader proactively identifies risk, understands the upstream supply chain implications on 3PL operations, and drives continuous improvement through strong governance, performance management, and operational excellence. The role owns the warehouse cost structure, budget, and savings roadmap, leveraging deep 3PL expertise to unlock efficiency and scale. This role requires onsite collaboration in our Chicago office, 5 days a week. Key Responsibilities Logistics Strategy & Network Optimization Develop and execute a multi-year warehouse and logistics strategy aligned with business growth, customer experience goals, and network scalability. Lead network optimization initiatives including distribution center footprint, inventory flows, mode selection, and throughput improvements. Translate upstream supply chain changes (planning, sourcing, product launches, volume shifts) into clear operational impacts and execution plans for 3PL partners. Identify and deliver structural cost improvements while maintaining or improving service performance. Evaluate and deploy automation, digital tools, and process innovations to future‑proof warehouse operations. Financial Ownership & Cost Management Own the warehouse and 3PL cost structure and deliver annual cost savings targets. Build, manage, and track warehouse budgets, forecasts, accruals, and monthly financial performance. Identify cost levers within 3PL contracts and operations, developing and executing continuous cost optimization initiatives. Lead 3PL contract negotiations and rate reviews in partnership with Procurement and Legal. Ensure financial transparency and accuracy across all warehousing and fulfillment activities. 3PL & Warehouse Operations Leadership Own the strategic relationship with 3PL partners through robust governance, clear SLAs, and KPI performance management. Establish and enforce operational standards across storage, inventory flow, put-away, pick/pack, shipping, and returns processes. Ensure distribution center operations are prepared for peak demand, promotions, and future volume growth. Serve as the primary escalation point for warehouse service issues, driving root cause analysis and sustainable corrective actions. Lead Quarterly Business Reviews (QBRs) with 3PL partners, focusing on performance, innovation, risk, and continuous improvement. Cross-Functional Leadership & Influence Partner closely with Demand Planning, Customer Service, Sales, Finance, and Global Supply Chain to align service, cost, and operational trade-offs. Act as the warehouse SME for cross-functional and global initiatives that impact the 3PL network. Influence executive stakeholders with data-driven insights, recommendations, and scenario analysis. Champion a culture of accountability, operational rigor, and continuous improvement across internal teams and external partners. Success in This Role Looks Like Consistent achievement of SLA and KPI targets across 3PL partners Proactive identification and mitigation of operational risk Measurable warehouse cost savings year over year Scalable, resilient warehouse operations that support growth Trusted leadership with both internal stakeholders and external partners About you Bachelor’s degree in supply chain management, Logistics, Operations, Engineering, Business, or a related field. 10+ years of progressive experience in supply chain, warehouse operations, logistics, or fulfillment, with significant hands-on ownership of 3PL-managed distribution centers. Experience supporting high-volume, omnichannel, or e-commerce fulfillment networks. Background in network design, DC optimization, or logistics strategy initiatives. Prior experience working in a global or matrixed organization. Demonstrated ability to identify operational and financial levers within 3PL models to drive efficiency, productivity, and cost reduction. Strong understanding of end-to-end supply chain flows and the downstream impact of upstream changes (demand planning, sourcing, SKU mix, promotions, network changes). Experience leading QBRs, executive-level reviews, and structured governance models with external partners. Strong analytical, problem-solving, and root cause analysis skills with the ability to translate data into clear recommendations. Excellent communication and stakeholder management skills, with the ability to influence cross-functional and executive audiences. Compensation: $125,000 - $157,000 annually + bonus opportunity Address: 1330 W Fulton Market Fl 5, Chicago, IL 60607 Benefits At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. Financial benefits: • 401K with up to a 4% match • Company paid Life Insurance and AD&D • Flexible Savings Account (FSA) and Health Savings Account (HSA) Lifestyle benefits: • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time • Pre-tax Commuter Benefits (applicable areas only) • Generous Child Care Leave Program • Wellness Program • Employee Assistance Program • Dyson Product Discounts Health benefits: • Multi-Level Healthcare Coverage Options • Vision & Dental Coverage • Company paid Short-Term and Long-Term Disability Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at View email address on click.appcast.io for more information. Dyson is an Equal Opportunity Employer. #LI-Onsite Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.