Senior Manager, Cross-Border Transportation

Job Description

Job Description

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role Description:

As a Senior Manager, Cross Border Transportation at ShipBob, you will be responsible for managing carrier relationships and partnerships across all cross-border modes for both inbound and outbound freight. This role is also responsible for managing other critical partnerships including customs brokers, 3rd party duty and tax estimation systems. You will be responsible for ensuring packages are flowing through ShipBob systems and facilities in the most efficient way possible and making sure that the customers get their shipments on time. You will be a subject matter expert who both manages and educates internal partners on cross border entry processes and programs (USMCA, IOSS) as well as destination country requirements and best practices to ensure adherence to environmental systems. Shipping is directly related to ShipBob's overall customer experience, and you will be able to impact it positively in a meaningful way. This role reports to the Director, Transportation.

What you'll do:

• Establish and manage carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable.
• Manage Carrier Analyst that will be responsible for executing the day (i.e., solutioning missed pick-ups / drop-offs, securing additional capacity, etc).
• Identify coverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers.
• Responsible for onboarding new carriers and new lanes including:
  • Developing SOPs.
  • Ensuring integration requirements are understood and completed.
  • Negotiating rates and ensuring smooth service launch.
• Identify bottlenecks in carrier package flows and partner with carriers to improve service levels.
• Create processes and educate internal teams to ensure continuous flow of packages through the carriers' supply chain.
• Is the subject matter expert for cross border compliance and regulations with a willingness to collaborate with / educate internal stakeholders on best practices.
• Identify trends in service disruptions and work with carriers to mitigate (i.e. reduce lost and damage rates).
• Own pick-up / drop-off master schedules with carriers.
• Support ShipBob freight specialists as needed.
• Identify additional reporting tools and requirements needed to effectively manage a carrier portfolio.
• Create transportation and warehouse SOPs as needed.
• ​​​Identify gaps in shipment creation and tendering process working with internal and external technical teams to ensure systems can execute and scale to support cross border trade.
• Support Cross border sales leadership to ensure our capabilities are meeting our merchant customers needs.
• Partner with the Shipbob Fulfillment Network (SFN) Partner Development team to identify locations and requirements for facilities needed to expand cross border trade.
• Support ad hoc carrier and partner requests.
• Be a player-coach, reporting directly to the Director, Transportation, and guiding stakeholders to support the business.
• Maintain and improve standard operating procedures with carrier utilization, cost control, and general Cross Border operations.
• Be familiar with insurance and claims collection processes for damaged cargo, loss, etc.
• Additional duties and responsibilities as necessary.

What you'll bring to the table:

• ​​​Broad knowledge of industry capabilities and processes including but not limited to:
• Ocean and Air consolidation.
• Small parcel cross border requirements.
• LTL and Truckload requirements.
• Intra Europe trade (e.g. EU to GB, NO, CH) border requirements.
• Knowledge of various cross border entry requirements is a must.
• 5-10 years of experience working in ecommerce and shipping industry.
• 2+ years of experience working with cross border shipments.
• Superior presentation and communication skills with the ability to take complex, detailed processes and requirements and guide understanding of essential points to business partners.
• Project Management experience required.
• Excellent computer and data analysis skills, most importantly in Microsoft Excel, and Powerpoint. Experience working with PowerBI, and SQL is a plus.
• Flexibility to time shift working hours (from time to time) to support Europe, Asia and Australia operations.
• Bachelor's Degree in Supply Chain Management, Business Administration, or Project Management/Engineering.
• Licensed Customs Broker is a plus.
• Ability to Travel domestically and internationally up to 20% of the time.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>>
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $112,817 - $153,500 for this role. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis .