Senior Director, Client Support

Senior Director, Client Support The Senior Director of Client Support is a newly created, highly strategic leadership role designed to transition our operating model from "broad and shallow" to "narrow and deep." In this role, you will champion our Retained Merchant Vendor Outsourcing (RMVO) function, orchestrating a critical alliance with Worldpay to support the largest, most complex merchants on our network. Tasked with managing these direct‑acquiring relationships, you will pioneer a high‑stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate. Key Responsibilities Serve as a core member of the United States & Canadian Markets Operations Leadership Team Lead and manage the strategic priorities for our most critical operations vendors Deliver operational readiness, improve our operating model and enhance partner support Establish and sustain a well managed operating environment and deliver impactful results Basic Qualifications At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry At least 7 years of people leadership and performance management experience Preferred Qualifications Proven track record within a Tier 1 Network or a major Merchant Acquirer 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry 9+ years of people leadership and performance management experience Extensive experience orchestrating large‑scale, mission‑critical third‑party vendor or processor relationships Experience spearheading operating model transformations and scaling organizations At this time, Capital One will not sponsor a new applicant for employment authorization for this position. McLean, VA: $238,700 - $272,400 for Senior Director Client Support Chicago, IL: $217,000 - $247,700 for Senior Director Client Support Riverwoods, IL: $217,000 - $247,700 for Senior Director Client Support Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One