Receptionist

Job Description and Duties

The California Department of Social Services, Legal Division, is recruiting to fill one permanent full-time Office Technician (OT) (Typing) in our Legal Operations Branch (LOB). This position reports to the Sacramento Headquarters office located at 744 P Street.

Consider joining our team in LOB, where we foster a spirit of collaboration, professional development, and personal excellence as we carry out the important work of the Division and Department.

The OT serves as the Division’s primary receptionist which includes receiving and screening incoming telephone calls as well as greeting, assisting, and directing visitors. The OT performs all mailing services, including delivering and retrieving documents within the headquarters building and serves as a lead over mail services. The incumbent prepares routine correspondence, forms, unit lists, and rosters using Microsoft Office applications; provides on-site support for hybrid meeting technology; and monitors inventory of office supplies and requests items for purchase.

The OT also monitors employees' 25-year and retirement service letters and awards by tracking eligible employees and communicating to staff and management regarding timelines; processes award requests, prepares purchase orders, and ensures timely delivery of awards. Further, the OT assists with a variety of administrative assignments and special projects in support of the Legal Operations Branch and must be able to operate standard office equipment including laptop computers, copiers, and scanners.

The selected candidate is an integral and highly visible member of the Legal Division and LOB. As such, the OT must be dependable and maintain excellent attendance and punctuality, exercise sound judgment, and be able to represent the Department in a professional manner at all times. The incumbent must be able to adhere to the highest levels of confidentiality and be able to prioritize work and objectively handle assignments that may change throughout the course of the workday.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

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Working Conditions

This work location is very convenient! This location is two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.
Please note: Regular commute is not compensable.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

A current typing certificate from an approved entity (issued within the past four years) verifying typing speed of minimum 40 wpm is required for this position. Visit the following CalHR link for a list of approved entities:

Selected candidate will be subject to a criminal record background check clearance by the Department of Justice and the Federal Bureau of Investigation. Hiring is subject to state civil service SROA/Surplus policies and procedures.

In addition to the State Employment Application (STD. 678), applicants must also attach a STATEMENT OF QUALIFICATIONS (SOQ).

The SOQ should be no longer than two pages in length, (no smaller than 12 point font). A resume does not take the place of the SOQ. The SOQ is a narrative detailing your experience in the areas listed below:

• Describe how your background and experience make you an excellent candidate for this position.

• Describe the processes you use to keep your daily schedule and work organized and on track.

• Explain why confidentiality is important in a legal office and your experience maintaining confidential information and/or documents.

Please reference 310-1139-xxx and the job control number on the application. All applicants must clearly indicate the basis of eligibility on Page 1 (Explanations Section) of the STD. 678. Will also consider other methods of hire, such and Training and Development assignments.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to maintain the highest levels of confidentiality;

• Excellent interpersonal and communication skills;

• Ability to interact professionally with staff, the public and all levels of government;

• Willingness to accept responsibility;

• Dependability, reliable attendance and punctuality;

• Excellent organizational skills;

• Excellent telephone etiquette;

• Resourcefulness and initiative;

• Familiarity with computers, the Microsoft Office Suite of applications, and modern office equipment.

Please see the California Department of Human Resources website at: for further information on taking examinations, obtaining list eligibility and minimum qualifications.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.

o 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).

o 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.

• Vanpool drivers and riders

o 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees! Benefit information can be found on the CalHR website and the CalPERS website.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.