Direct Accounts Analyst II

Direct Accounts Analyst IIReynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can't wait, let's shape it together! REYNOLDS AMERICAN has an exciting opportunity for a Direct Accounts Analyst II in Winston Salem, NC. This role is part of Wholesale Services and is responsible for providing world-class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel. The Analyst is accountable for daily order management, identifying and resolving order discrepancies to prevent delays. Proactive engagement with assigned customers to address issues related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and ad hoc reporting.Your key responsibilities will include:Daily analysis of assigned customer orders to quickly identify issues regarding out-of- stocks, changes in delivery dates and any trends requiring improvements.Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods.Assist customers with our ordering platforms (Order Direct/EDI) and monitor, troubleshoot and resolve problems relating to orders, collaborating with internal and external technical personnel to resolve issues.Process debits, credits, returns and generate Tax Affidavits for State Tax reimbursement and required financial documents.Develop and review Promotion Execution status reports for key customers.What are we looking for?Bachelor's Degree preferred with 1 year of experience; High School Diploma accepted with equivalent work experience (3-5 years)Strong analytical and problem-solving skillsSolid Organizational skills with the ability to manage multiple projects in a fast-paced environment.Strong interpersonal, oral, and written communication skillsDemonstrated proficiency in Microsoft OfficeBeneficialPrevious SAP experienceExposure to EDICan this be your future role?Do you have strong analytical and problem-solving skills?Can you make independent judgements to assess and resolve issues in a challenging and changing environment?Do you have a customer focused mindset?WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUPAt Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.BELONGING, ACHIEVING, TOGETHERCollaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.SALARY AND BENEFITS OVERVIEWThe following is a general summary of the competitive compensation and benefit plans we offer:401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)Health Savings Account start-up contribution for employees who elect the high deductible health planFlexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar yearEmployee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependentsCompany paid life insurance of 1x annual base pay ($50,000 minimum)Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insuranceTuition reimbursement and student loan supportDependent Scholarship ProgramsFree confidential personal financial counselling serviceOn-site health centers and 24/7 fitness centers at certain company locationsA charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choiceHealth-care concierge serviceVolunteer service opportunitiesExtensive training opportunitiesCompany vehicle for eligible employeesMobile phone allowance for eligible employeesPaid Leave:Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).Holidays (Nine company recognized and two annual personal holidays to be used at the employee's discretion)Paid Parental Leave + temporary reduced work schedule opportunityFuneral LeaveShort-Term Disability LeaveLong-Term Disability LeaveJury Duty LeaveMilitary LeaveReleased Time for Children's EducationCommunity Outreach LeaveOther paid leave benefits, as required by state or local lawOur organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at View email address on click.appcast.io Privacy Notice#LI-HybridApply NowOur ValuesAt Reynolds, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape Reynolds' legacy with confidence and purpose.Truly inclusiveDo the right thingLove for our consumerPassion to winEmpowered through trustStronger togetherWhy Reynolds?In the U.S., where innovation and resilience drive our workforce, Tomorrow Can't Wait at Reynolds reinforces our commitment to empowering employees to grow, thrive, and make an impact. It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.CareWe genuinely care. We want our people to succeed. From tailored benefits to flexible working, we look after our people across the world. Creating an environment where everyone can be their unique selves, value different perspectives and celebrate success together. Because when people feel they truly belong, amazing happens.GrowthWe embrace growth. Empowering our people with resources to learn and develop. As a truly global business, the scale and scope of opportunity is boundless. Giving them the platform to grasp opportunities to succeed in BAT and their careers. Enabling them to maximize their potential working alongside the brightest minds, collaborating across continents. The potential for success is as limitless as your ambition.TransformationWe're on a journey to alter the course of the industry and build a smokeless world. With substantial investments every year to drive innovation, to reduce harm and increase sustainability. Moving us closer to our goal. To get there, we need go-getters, problem-solver