Trust and Safety Associate

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Job Title: Trust and Safety Associate

Job Overview:

As a Trust and Safety Agent, you will be an integral part of our team dedicated to maintaining a safe and respectful online environment for our users. Your role involves monitoring user-generated content, applications, interactions, and reported issues to enforce our platform's guidelines and policies. You will play a vital role in ensuring user satisfaction and safety.

Responsibilities:

• Review and moderate user-generated content and reported content for compliance with our platform's guidelines, policies and Terms of Service.
• Be comfortable reviewing media that is consistent with adult entertainment.
• Address and resolve user-reported issues such as harassment, illegal content, and other violations in a timely and empathetic manner.
• Take appropriate actions based on content moderation guidelines, including escalating severe cases.
• Collaborate with cross-functional teams to improve moderation procedures and policies based on emerging trends and challenges.
• Provide clear and courteous responses to user inquiries regarding content moderation decisions processes.
• Maintain accurate records of moderation actions and user interactions using internal tools and systems.
• Contribute to the development of the department by providing feedback and suggestions to training and guidelines.
• Assist in testing and implementing new moderation tools and technologies.
• Participate in team meetings, training sessions, and workshops to enhance moderation skills and knowledge.

Qualifications :

• Empathy and emotional resilience to handle sensitive and potentially distressing content.
• High school diploma or equivalent ( Bachelor's degree preferred ) .
• Strong familiarity with online platforms, social media, and digital communication.
• Excellent written and verbal communication skills.
• Ability to work independently while adhering to established guidelines and procedures.
• Strong analytical skills to assess content objectively and make appropriate decisions.
• Prior experience in customer support, content moderation, or community management is advantageous.
• Applicants must be proficient in English both written and spoken.
• Knowledge of moderation tools and technologies is a plus.

Traits and Skills:

• Integrity and a strong commitment to upholding ethical standards.
• Attention to detail and the ability to identify subtle violations.
• Excellent decision-making skills while maintaining fairness and consistency.
• Adaptability to evolving guidelines and platform policies.
• Effective time management to meet response-time targets.
• Collaborative attitude with excellent interpersonal skills.

Benefits :

• Competitive Salary
• 100% Remote
• Health, dental, and vision insurance coverage for you and your family.
• Flexible Time Off (FTO) and paid holidays
• Mental Health Support and Counseling

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