Program Manager (Veteran Services)

Job Description

Job Description

Veterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities. 

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.

The Program Manager is responsible for the overall management and operation of services to Veterans at the Veterans Multi-Service Center. This includes overseeing daily activities, staff supervision, ensuring compliance with relevant safety protocols, regulations and policies, managing the program budget, and fostering a professional environment for staff and a supportive environment for participants. 

Key Responsibilities:

• Program Management and Development:
  • Oversee the daily operations of the assigned program, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies. 
  • Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan. 
  • Evaluate program effectiveness and make necessary adjustments to improve service delivery. 
  • Stay informed about best practices and emerging trends in adult day services and related fields. 
  • Explore opportunities to expand and enhance the program, including developing new services and partnerships. 
• Staff Supervision and Development:
  • Supervise and mentor program staff, including Assistant Program Managers, Case Managers, and other direct care staff.
  • Provide guidance, support, and professional development opportunities to staff.
  • Conduct regular staff meetings, individual supervision sessions, and performance evaluations.
  • Foster a positive and collaborative team environment. 
• Participant Care and Support:
  • Ensure that participants receive high-quality, person-centered care and support that meets their individual needs. 
  • Develop and implement individualized care plans in collaboration with participants, families, and other service providers. 
  • Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety. 
  • Create a welcoming, engaging, and therapeutic environment for participants. 
• Administrative and Financial Management:
  • Manage the program budget effectively, ensuring financial stability and sustainability. 
  • Maintain accurate records and documentation, including participant files, attendance logs, and financial reports. 
  • Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies. 
• Community Outreach and Collaboration:
  • Build and maintain relationships with community partners, referral sources, and other stakeholders. 
  • Represent the program and the organization at community events and meetings. 
  • Advocate for the needs of older adults and individuals with disabilities. 

Qualifications:

• Education and Experience:
  • Master’s degree in social work, Gerontology, or a related field preferred.
  • Bachelor's degree with equivalent experience will be considered.
  • Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.
  • Prior supervisory experience required. 
  • Experience with adult day programs or similar programs preferred.
• Skills and Knowledge:
  • Strong leadership, management, and organizational skills. 
  • Excellent communication, interpersonal, and problem-solving skills. 
  • Knowledge of best practices in adult day services and person-centered care. 
  • Ability to work independently and as part of a team. 
  • Proficiency in Microsoft Office Suite and other relevant software. 
• Other Requirements:
  • Attend agency events as required
  • Valid driver's license and reliable transportation. 
  • Ability to work occasional evenings and weekends as needed. 
  • Commitment to the mission of Veterans Multi-Service Center. 
  • First Aid and CPR certification. 

Core Competencies & Capabilities:

• Analytical Skills and Mindfulness: Gather and interpret data to identify trends, patterns, and insights that inform effective decision-making. Ensure a high standard of quality, accuracy, and precision in all tasks.
• Collaboration and Teamwork: Build positive, effective working relationships with colleagues, participants, and stakeholders. Contribute to team goals while recognizing and valuing the unique strengths of others.
• Communication: Demonstrate the ability to communicate effectively, both verbally and in writing, across all levels of the organization. Maintain a friendly and positive demeanor when engaging with veterans, families, staff, and the public.
• Creativity and Initiative: Act decisively without prompting, demonstrating a proactive approach to work and a willingness to embrace additional responsibilities. Generate innovative solutions to complex problems or organizational challenges.
• Critical Thinking and Problem Solving : Evaluate information and situations logically to identify key issues and consider alternatives. Effectively set work priorities and develop reasoning-based solutions to achieve desired outcomes.
• Ethics, Boundaries, and Composure: Uphold the highest ethical standards and maintain professional boundaries in all interactions. Remain calm and maintain self-control during difficult circumstances or emergencies.
• Computer Proficiency: Maintain a working knowledge of Microsoft Office software (Word, Excel, Outlook) to support administrative and programmatic functions.
• Organization and File Management: Manage multiple assignments simultaneously while maintaining thorough, accurate files and contract documentation. Ensure data integrity in alignment with grant-related funding requirements.
• Case Management & Resource Navigation: Demonstrate specialized knowledge of case management services and community resources. Maintain expertise in Federal, State, and local assistance programs, including housing, utilities, and disability benefits.