Service Operations Coordinator

Service Operations CoordinatorFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas? This role will support our Southeast District branches, and will sit at one of those branches: Birmingham, AL, Charlotte, NC, Garner, NC, Jacksonville, FL, Marietta, GA, Miramar, FL, Naples, FL, Tampa, FL, New Orleans, LA, Baton Rouge, LA, or Spanish Fort, AL.The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule, reporting to whichever branch is the closest 'home base'.Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis? Are you able to collaborate with all levels of the organization to achieve business goals? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)? Do you demonstrate a passion for quality and results? Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you!Job DutiesAs our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.Other Listed Duties as NeededPerform general office work and administrative tasks related to the ongoing service business of the branch.Maintain Technician on-call Scheduler, for overtime calls for Technicians and SupervisorsMaintain Scheduler Area EditorMonitor Dispatch BoardAssist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requestedAudit completeness and accuracy of KONECT Building Site notesProvide internal Technician supportsManage Fleet VehiclesAssist with Invoice disputeManage and order Office SuppliesReporting functions for Branch Staff MeetingsProcess utility invoicesAdditional duties as assignedHiring requirementsProficient in MS Word and ExcelWell OrganizedCustomer service mindsetAt KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.We value your authentic self.Collaborative, creative, and supportive work environment.Passionate about safety, quality, and innovationWe care about the communities where we live and work.Come share your passion and energy to make a positive impact at KONE for our customers and your career!KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.Just some of our many benefits include:Competitive salaryOpportunities to learn and grow401K Employer Match401k Employer Non-elective ContributionWell-being ProgramMedical, Prescription, Dental and Vision InsuranceDigital Health Solutions & TelehealthHealth Savings Account (HSA)Flexible Spending Accounts (FSAs)Employee Family Assistance Program (EFAP)Family & Medical LeaveParental LeaveLeave to Care for a Domestic PartnerPaid Time Off & HolidaysCompany Paid Life and AD&D InsuranceSupplemental Life and AD&D InsuranceCompany Paid Short-term and Long-term DisabilityBuy-Up Long-term DisabilityCritical Illness InsuranceHospital Indemnity & Accident InsuranceIdentity Theft ProtectionLegal InsuranceKONE Credit UnionTuition ReimbursementThe hiring range for this role in the Birmingham, AL, Charlotte, NC, Garner, NC, Jacksonville, FL, Miramar, FL, Naples, FL, Orlando, FL, New Orleans, LA, and Tampa, FL locations is $54,800.00 – $71,925.00. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.We will also consider candidates in the following areas. Below are the different ranges applicable to those locations:Baton Rouge, LA, Orlando, FL, and Spanish Fort, AL area hiring range: $52,100.00 – $68,355.00KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.