IT Field Technician

Role: Field IT Technician

Position Type: Contract-to-Hire

Location: Portland Metro Area - Onsite

Compensation: $60,000 - $70,000 annually, depending on experience

Schedule: Full-Time

Travel: Frequent local travel with occasional overnight travel

Position Overview:

Our client Field IT Technician to provide onsite technical support, hardware deployments, end-user assistance, and technology implementation across multiple locations. This role is ideal for a hands-on IT professional who enjoys working directly with users, troubleshooting technical issues, and supporting a variety of technology initiatives.

The successful candidate will have strong customer service skills, proven technical troubleshooting experience, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, maintain, and troubleshoot hardware, software, and connectivity issues.
• Support employee onboarding, workstation setup, and equipment deployment.
• Assist with office technology projects, equipment refreshes, and site support activities.
• Document support requests, resolutions, and asset information.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain a high level of customer service and professionalism when supporting end users.
• Travel to various locations as needed to provide technical support and project assistance.

Required Qualifications:

• 2+ years of IT support, desktop support, or field technician experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Strong hardware and software troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work independently.
• Comfortable performing physical tasks associated with equipment installation and setup.
• Valid driver's license with a clean driving record.
• Willingness to travel regularly and occasionally stay overnight when needed.

Preferred Qualifications:

• Experience supporting multi-site environments.
• Basic networking knowledge and troubleshooting experience.
• Experience with hardware deployment, asset management, and inventory tracking.
• Familiarity with conference room and collaboration technologies.

Key Skills:

• Desktop Support
• End-User Support
• Windows 10/11
• Microsoft 365
• Hardware Troubleshooting
• Device Deployment
• Asset Management
• Basic Networking
• Customer Service
• Technical Documentation

Success Factors:

• Strong interpersonal skills and ability to build rapport with a variety of users.
• Positive, team-oriented attitude.
• Hands-on approach to problem solving.
• Self-motivated and adaptable in changing environments.
• Reliable, organized, and service-focused.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.