Service Advisor

Job Description

Job Description

Are you passionate about cars and love connecting with people? CAL Cars, a trusted name in Airway Heights, Washington, is looking for a friendly and knowledgeable Service Advisor to join our dedicated auto service team. We're more than just a dealership; we're a community hub where exceptional automotive care meets genuine customer service. You'll be the vital link between our valued customers and our skilled technicians, ensuring every vehicle receives the attention it deserves and every customer feels heard and cared for. Imagine being the person who helps drivers keep their vehicles running smoothly and safely, turning potential headaches into seamless solutions. We pride ourselves on fostering a supportive and positive work environment where your contributions are recognized and appreciated. If you have a knack for problem-solving, enjoy building relationships, and want to be part of a team that truly cares, we invite you to explore this exciting opportunity with us.

Responsibilities

Warmly greet customers and accurately identify their vehicle needs and concerns.

Translate customer needs into clear, concise repair orders for the technician team.

Provide customers with detailed explanations of recommended services and repairs, including accurate cost estimates.

Schedule service appointments efficiently, ensuring optimal use of shop resources.

Maintain open and consistent communication with customers regarding the status of their vehicle repairs.

Handle customer inquiries and concerns with professionalism and a solution-oriented approach.

Ensure a high level of customer satisfaction by delivering an exceptional service experience.

Process payments and finalize service orders accurately.

Requirements

Previous experience as a Service Advisor or in a customer-facing role within the automotive industry is highly preferred.

Strong understanding of vehicle mechanics and automotive services.

Exceptional communication and interpersonal skills, with a knack for explaining technical information clearly.

A positive attitude and a genuine desire to help customers.

Proficiency in using dealership management systems (DMS) and standard office software.

Ability to manage multiple tasks and prioritize effectively in a busy environment.

A valid driver's license.

Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Hands on Training###Career Growth Opportunities###Retirement Plan###