Administrative Assistant - Operations Support

Administrative Assistant Operations Support

The Administrative Assistant Operations Support reports to the COO and provides comprehensive administrative and operational support to leaders within the Operations division, including Donated Goods, Facilities, Real Estate, and Asset Protection. This position ensures the smooth coordination of communication, scheduling, procurement, and reporting functions across the team. Serving as a liaison between Operations leadership and store teams, this individual plays a critical role in aligning field operations with strategic priorities. The Administrative Assistant Operations Support will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Essential Functions

Logistical & Administrative Support

• Provides day-to-day administrative support to the Operations team, including scheduling meetings, preparing materials, taking notes, and tracking follow-up tasks.
• Manages department calendars and tracks critical deadlines and recurring responsibilities.
• Maintains inventory of operations-related supplies, uniforms, and retail support materials.
• Coordinates communication and logistical needs for store leadership and front-line staff.

Procurement and Inventory Coordination

• Submits, tracks, and manages purchase orders to support Operations and Retail initiatives.
• Monitors and reports on inventories of Donated Goods supplies, uniforms, and operational materials.
• Coordinates ordering and timely distribution of departmental supplies to store and warehouse locations.

Retail Liaison and Field Communication

• Serves as a liaison between Operations leadership and retail store teams, ensuring consistent and timely communication.
• Assists with coordination of third-party vendors supporting store operations and facility needs.
• Escalates field concerns appropriately to support continuous improvement and alignment with organizational goals.
• Primary point of contact for the Operations team with internal departments such as Accounting, Mission, Marketing and others.

Reporting and Data Management

• Supports the development of departmental reports, spreadsheets, and dashboards for performance tracking and project updates.
• Assists in compiling data for presentations, internal communications, and executive reporting.

Team Engagement and Culture Building

• Participates in departmental initiatives, team meetings, and cross-functional collaboration.
• Acts as a culture ambassador by promoting Goodwill's mission and values in all interactions.

Minimum Qualifications

Required Skills

Education

• High school diploma or GED required.

Experience

• Minimum of two years of administrative experience, preferably supporting operations, facilities, or retail functions.

Knowledge / Skills

• Proficient in Microsoft Office 365; ability to learn new systems quickly.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills with the ability to interact effectively at all levels.
• Ability to manage multiple priorities with professionalism and discretion.
• Strong people skills and a collaborative mindset; strong cross-departmental communication.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Associate's or Bachelor's degree in business administration, Communications, or related field.
• Experience in customer service, office management, or multi-departmental support roles.
• Familiarity with purchase order and procurement systems.
• Candidates should have a background in bookkeeping, record keeping or clerical work.