Medical Receptionist

Medical Receptionist

The primary objective of the Medical Receptionist is to serve as the primary point of contact for patients in a welcoming and efficient manner. The receptionist also acts as a focal point of communication between patients, clinicians, the nursing team, other clinic staff, and community partners. A vital component of this position requires maintaining a strong patient focus while managing the multiple demands of the patient relations team and collaborating with other staff and volunteers in the clinic.

• Greet, assist, and direct patients and visitors appropriately in a warm and professional manner
• Receive patients at check-in to confirm appointment details, update account information in the EHR and request necessary documentation
• Assist in new patient registration by obtaining all necessary demographic and insurance-related information for the Patient Engagement Coordinator
• Serve as the primary point of contact for patient scheduling
• Manage incoming calls including taking messages and referring calls to triage and others as required
• Check out patients at the conclusion of their appointment by scheduling any necessary follow-up appointment(s) and collecting payment
• Responsible for updating patient "no show" data in the EHR
• Scan medical records and patient information forms into the EHR
• Manage patient records and other pertinent correspondence to ensure proper storage and access for staff
• Adhere to strict HIPAA compliance with all patient health information (PHI), following best practices in keeping PHI private and secure
• Ensure that patients update all necessary documentation within the established timeframe
• Assist the Patient Engagement Coordinator with patient orientations as needed
• Acquire up-to-date proof of income (POI) from patients and educate them on Siloam's POI policies
• Balance the cash drawer at assigned times each day
• Work with the Patient Engagement Coordinator to encourage patient compliance with all administrative policies
• Work with the Volunteer Coordinator, Refugee Clinic Coordinator, Social Worker, Patient Assistance Coordinator, and Referral Coordinator to ensure patient intake, scheduling, and billing processes are correct
• Manage assigned tasks and patient cases in the EHR to completion and communicate with clinical staff when necessary
• Maintain a clean and operational workspace at the front desk and in the patient waiting area, and communicate with the Patient Relations Manager if any troubleshooting is needed

• Flexibility to work at multiple clinic locations as needed
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Assist with volunteer orientation as necessary by training volunteers in front desk duties and screening new patient applicants
• Participate in on-going quality improvement (QI) activities within the roles defined above
• Other duties as assigned by the Patient Relations Manager and/or Practice Manager

We value having an experienced team to provide whole-person care for our patients. We are looking for someone who:

• High school diploma, GED, or other relevant degree preferred
• Two years of front desk experience in a medical office preferred
• Passionate about Christian ministry to the underserved and in full agreement with Siloam's mission and core values
• Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
• English proficiency, spoken and written, is required
• Computer literacy and familiarity with MS Office products as well as electronic health records preferred
• Adherence to OSHA and confidentiality requirements
• Ability to work well in a team setting
• Familiarity with medical terminology is preferred
• Bilingual preferred (English/Spanish or English/Arabic)