Contracts Manager

NEMT Contracts Manager

Location: Bellevue, WA with regular travel between sites.

Work schedule: Full time, 40 hours per week, 8:00am – 5:00pm with some flexibility. This position is hybrid, with approximately 70% onsite and 30% remote.

This position is posted internally only with a deadline to apply of August 12th, 2026.

Who We Are:

Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual's unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to hopelink.org.

The Career Opportunity:

The Contracts Manager is responsible for overseeing a team comprised of Contract Specialists. This team ensures Hopelink's compliance with regulations, standards, and contractual requirements affecting Brokerage Transportation as well as managing the relationships with contract holders, internal departments, and vendors. The ideal candidate approaches regulatory and contract compliance with a problem-solving mindset and takes ownership of the processes and outcome. The ideal candidate will come with a background in contractual compliance in transportation, nonprofit, healthcare, or related field.

What Qualities We Are Looking For:

• 2+ years of leadership experience with proven experience leading teams through change.
• 2+ years of experience administering contracts, managing vendor or partner agreements, or demonstrating comparable transferrable skills in a related field.
• Ability to identify patterns in data and information to create proactive solutions.
• Strong organizational and project management skills.
• Client and community-focused, with a demonstrated ability to collaborate effectively with individuals from diverse backgrounds and foster an inclusive, respectful environment.
• This position is a Service Critical Employee with specific attendance requirements:
  • Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.

Examples of What You Will Be Doing:

• Manages, assigns, coordinates, and evaluates the work of Contracts Specialists; inspires team to drive operational improvement and organizational alignment with regulations and standards.
• Serves as liaison and relationship manager with governmental agencies, medical facilities, service providers, vendors, and contract holders regarding contract compliance and monitoring.
• Regularly reviews Brokerage's business practices and team's performance to ensure compliance with pertinent regulations and contractual requirements.
• Oversee and perform contract administration duties, including preparation and revision of contracts, summaries of contract requirements, collaboration with Hopelink and contractor staff to ensure compliance, and maintenance of contract files.
• Lead targeted outreach initiatives to strengthen relationships with medical facilities and community-based organizations, enhance awareness of NEMT services, and improve equitable access to transportation and healthcare.
• Oversees subtractor compliance with licensing, insurance, and credentialing requirements; analyzes service partner performance, complaints, and operational trends; tracks and monitors Hopelink vehicle accident and incident reporting to the Health Care Authority (HCA).

How You Will Be Compensated:

• Compensation: Salary for this position is $35.00/hour base or negotiated to honor tenure for internal applicants.
• Up to 10 paid vacation and sick days annually and 10 paid holidays
• Plus up to 7 paid float days available immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.