Office Assistant / Client Services Support
Senior Helpers
Client Support & Operations Assistant Senior Helpers Senior Helpers is a growing in-home care agency serving seniors and their families. We're looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale. This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day. Make an impact in New Mexico today!
Key Responsibilities Phone & Client Support (Primary Focus)
IND901
Key Responsibilities Phone & Client Support (Primary Focus)
- Answer incoming calls from clients, caregivers, and referral partners
- De-escalate concerns, listen empathetically, and route calls appropriately
- Serve as a reliable "first line" support so schedulers and leadership can stay focused
- Provide coverage through 5:00 PM on assigned days
- Step in when team members are out or overloaded
- Assist with light scheduling support when needed
- Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation
- Assist with last minute call outs for clients
- Availability to support phones or urgent issues on weekends
- Schedule is flexible and planned in advance when possible
- Strong customer service and communication skills
- Comfortable handling phones and difficult conversations
- Organized, calm under pressure, and adaptable
- Basic comfort with billing, payments, or administrative work (training provided)
- Ability to triage issues and know when to escalate
- Experience in healthcare, home care, or customer support is a plus (but not required)
- Mix of scheduled hours and flexible support as needed
- Competitive hourly pay based on experience
- Opportunity to grow into other departments (HR, Scheduling, Operations) over time
- Supportive leadership team
- Mission-driven work helping seniors and families
- Flexible schedule
- Real opportunity to grow as the company expands
- Health Insurance + 401K
IND901
Vacancy posted 19 hours ago
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