Sales Administrator

Requirements High school diploma or GED Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field Basic experience or exposure to CRM systems (e.g., Zoho, Salesforce, etc.) for managing and tracking customer and sales data Proficiency in numeracy Prior experience in a fast-paced office environment, experiencing multiple deadlines Highly proficient in Google Suite and MS Office (Gmail or Outlook, Excel, Word, PowerPoint) Excellent and effective oral and written communication Must be a U.S. Citizen due to clients under U.S. government contracts All employment is contingent upon the successful clearance of a background check and drug testing (Desirable) Demonstrated critical thinking, initiative, and problem-solving capabilities (Desirable) Accurately follow instructions and confidently improvise in even the most ambiguous situations (Desirable) Possess a keen attention to detail, with the ability to be accurate, flexible, and reliable What the job involves Silvus is currently seeking a Sales Administrator I who will report to the Sales Operations Manager on the Sales team The successful individual in this Sales Administrator I role will assist the sales team by managing the inbox and responding to customer inquiries. The administrator will also provide post-sales support, which includes handling orders, receiving and confirming them, setting up accounts, and inputting sales orders and client information into our CRM The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion Support with managing individual team’s inbox to ensure timely response to inquiries Receive, process, and confirm customer purchase orders Enter sales orders accurately and efficiently into the CRM system Collect and verify detailed end-user information for each order Handle FCC Authorization Forms for US-based orders Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment Communicate with customers via email and phone to address inquiries and provide updates Serve as a liaison among various departments, including finance, shipping, and supply chain Provide customers with timely updates on the status of their orders Manage customer requests for order modifications or cancellations Escalate high-priority tasks to senior staff with analysis and recommended actions Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary Perform other related duties of which the above are representative #J-18808-Ljbffr