Front Desk Agent | Sarasota Art Ovation Hotel

Job Title

Front Desk Agent

Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.

Minimum one year customer service experience; previous hotel experience preferred.

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Computer experience preferred.

Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an extraordinary opportunity at our 162-room Art Ovation Hotel, Autograph Collection in beautiful Sarasota, Florida. More than just a hotel, Art Ovation is a celebration of creativity, culture, and the vibrant arts community that makes Sarasota truly unique.

Designed as an elevated reinterpretation of the traditional hotel experience, Art Ovation invites guests to connect with the city's thriving arts scene through immersive experiences, on-site art installations, live performances, workshops, and creative programming. Every detail of the hotel is thoughtfully designed to inspire curiosity, encourage interaction, and create unforgettable moments.

Located in the heart of Sarasota, our boutique hotel combines modern luxury with artistic expression, offering distinctive accommodations, exceptional dining and beverage experiences, unique event spaces, and an atmosphere where creativity is always evolving.

If you're passionate about hospitality, innovation, and creating memorable experiences, Art Ovation Hotel, Autograph Collection offers an exceptional opportunity to grow your career with Shaner Hotels. Join a team that celebrates individuality, embraces creativity, and delivers extraordinary service in one of Florida's most inspiring destinations.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

Job Identification 237090

Locations 1255 N Palm Ave, Sarasota, FL, 34236, US (On-site)

Full Time or Part Time Full-Time

Brands Autograph Collection

Job Category Front Desk