Communications Officer III - Internal Advancement Position

Job Description

Job Description

This job advertisement is for internal applicants only. Please read all the way to the end to see the accumulated requirements for a level III

Communication Officer - Basic

Performs with excellence, the following tasks, including but not limited to:

• Receives citizen complaints and dispatches appropriate personnel in response including fire, rescue, and law enforcement.
• Receives and disseminates information via telephone, radio and computer system.
• Uses Emergency Medical Dispatch protocol to classify Emergency Medical Services calls, provide patient advice, and relay pre-arrival instructions.
• Accesses records and other information from a variety of sources including, but not limited to, teletype and computer terminals.
• Maintains accurate logs of all events.
• Conveys information to public concerning fire, rescue, and law enforcement.
• Answers phones and handles requests for assistance.
• Changes recording tapes.
• Files appropriate records and written information.
• Operates under periods of extreme stress.

Qualifications:

• General knowledge of dispatching procedures
• Requires graduation from high school or completion of GED equivalent.
• Requires completion of National Incident Management System IS-700 and IS-100 within

90 days of employment.

• Requires completion of National Incident Management System IS-200 within 120 days of employment.

Core Skill Sets:

• General knowledge of the geography of the County and location of major landmarks.
• Ability to type at a reasonable speed
• Ability to work with the public in an effective and efficient manner.
• Ability to speak English distinctly; work under pressure; read maps and determine locations;

pass a basic fire and rescue vocabulary course; to use sound judgment; to acquire and relay information accurately.

• General understanding and ability to utilize the County’s adopted software platform.

In addition to all items above:

Communication Officer I

Successfully complete DCJS Basic Dispatching Courses.

• Successfully complete a VCIN/NCIC Operator Course.
• Successfully complete CPR certification.
• Successfully complete Emergency Medical Dispatch (EMD) Certification Course.
• Successfully complete all on-the-job training and be released on all consoles and equipment.
• Successfully complete Public Safety Telecommunicator I
• Successfully complete Fire Communicator I
• Continue training as outlined by supervisor

In addition to all items above:

Communication Officer II

One year of experience in Campbell County or with an equivalent Emergency Communications Operation.

• Successfully complete 12 month probationary period, unless specifically waived during hiring process.
• Attend and successfully complete HazMat Awareness and Incident Command Courses.
• Continue training as directed by supervisor and/or Department Head.

• Must obtain a rating of “meets minimum standards” each year on performance appraisals

In addition to all items above:

Communication Officer III

Two years of service with Campbell County or with an equivalent Emergency Communications Operation.

• Successfully complete ICS 300
• May perform duties as a trainer – including serving as role model, coach and teacher for trainees, under the direction of the supervisor
• May perform duties as an Assistant Shift Supervisor – including leading shift in supervisor’s absence, assisting with shift schedules, training new employees, performing quality control reviews for EMD calls.
• Must obtain a rating of “meets minimum standards” each year on performance appraisals.