Assistant Executive Housekeeper

Assistant Executive Housekeeper

The Assistant Executive Housekeeper assists in leading the daily operations of the Housekeeping Department to ensure the highest standards of cleanliness, appearance, safety, and guest satisfaction throughout the hotel. This position supports the Director of Housekeeping in managing housekeeping staff, overseeing room inspections, maintaining productivity standards, controlling departmental expenses, ensuring compliance with brand standards, and fostering a positive, service-oriented work environment.

The Assistant Director serves as a hands-on leader who motivates associates, resolves operational challenges, and helps ensure exceptional guest experiences while maintaining efficiency and profitability.

Operational Leadership

• Assist in directing all daily housekeeping operations, including: guest rooms, public areas, laundry (if applicable), housepersons, overnight housekeeping, uniform room, lost & found.
• Assist with opening and closing departmental responsibilities.
• Ensure all occupied, vacant, and public spaces meet company and brand cleanliness standards.
• Conduct daily inspections of guestrooms, suites, corridors, stairwells, elevators, public areas, meeting spaces, offices, fitness center, pool area (if applicable), and back-of-house areas.
• Verify all deficiencies are corrected promptly.
• Ensure all guestrooms are guest-ready prior to arrival.
• Assist with VIP room inspections and special guest requests.
• Coordinate room readiness with the Front Office to maximize guest satisfaction.
• Monitor housekeeping boards and room status throughout the day.
• Prioritize early arrivals, stayovers, out-of-order rooms, and rush requests.
• Assist with daily room assignments and staffing adjustments based on occupancy.

Leadership & Supervision

• Supervise Housekeeping Supervisors, Inspectors, Housepersons, Room Attendants, Laundry Attendants, and Public Area Attendants.
• Provide daily direction and coaching.
• Lead pre-shift meetings and communicate daily priorities.
• Monitor employee productivity and quality standards.
• Observe work performance and provide immediate coaching.
• Conduct performance evaluations.
• Participate in interviewing and hiring associates.
• Train new associates on department procedures and service standards.
• Assist in succession planning and associate development.
• Recognize outstanding performance.
• Address performance concerns through coaching and progressive discipline in partnership with People & Culture.
• Foster teamwork, accountability, engagement, and professionalism.

Quality Assurance

• Inspect guestrooms using company and brand inspection standards.
• Ensure all guestrooms meet quality expectations before being released for occupancy.
• Verify: beds are properly made, bathrooms are sanitized, floors are vacuumed and mopped, furniture is dusted, windows and mirrors are cleaned, amenities are properly stocked, maintenance deficiencies are reported, brand presentation standards are achieved.
• Monitor guest satisfaction scores related to cleanliness.
• Follow up on guest complaints immediately.
• Implement corrective action plans when quality scores decline.
• Conduct random quality audits throughout each shift.

Guest Service

• Respond promptly to guest concerns regarding housekeeping.
• Resolve guest complaints professionally and efficiently.
• Coordinate service recovery efforts with the Front Office and Engineering.
• Personally assist guests when needed.
• Ensure housekeeping contributes to an exceptional guest experience.
• Anticipate guest needs and provide personalized service whenever possible.
• Maintain confidentiality and professionalism in all guest interactions.

Staffing & Scheduling

• Assist in preparing departmental schedules based on occupancy forecasts.
• Monitor labor costs daily.
• Adjust staffing levels as business demands change.
• Track productivity standards, including credits per Room Attendant, public area productivity, laundry productivity.
• Approve payroll edits as assigned.
• Monitor attendance and punctuality.
• Coordinate breaks and meal periods.
• Assist with call-offs and replacement staffing.

Safety & Compliance

Ensure compliance with: OSHA regulations, brand standards, company policies, fire and life safety procedures, bloodborne pathogen procedures, chemical handling requirements, safety data sheet (SDS) requirements, personal protective equipment (PPE) requirements, infection prevention standards, hazard communication procedures, ADA accessibility standards, local health department regulations. Conduct routine safety inspections and immediately correct unsafe conditions. Ensure associates use proper lifting techniques and ergonomic practices.

Maintenance Coordination

• Identify maintenance deficiencies during inspections.
• Submit work orders promptly.
• Follow up with Engineering until repairs are completed.
• Verify repairs meet quality standards.
• Assist with preventive maintenance room inspections.
• Coordinate out-of-order room status with Engineering and the Front Office.

Laundry Operations (If Applicable)

• Assist with oversight of laundry production.
• Monitor linen quality.
• Ensure proper chemical usage.
• Oversee linen inventories.
• Monitor wash formulas.
• Ensure timely processing of guest laundry.
• Maintain adequate linen par levels.

Inventory Control

Monitor inventory levels including guest room supplies, cleaning chemicals, linen, terry, uniforms, guest amenities, housekeeping equipment, vacuums, floor machines, housekeeping carts.

Ensure proper storage, organization, and security of all supplies.

Communication

• Maintain effective communication with Front Office, Engineering, Food & Beverage, Sales, Security, People & Culture, Executive Leadership.
• Participate in daily stand-up meetings.
• Attend department head meetings as requested.
• Prepare operational reports as assigned.

Administrative Responsibilities Assist with:

• Payroll processing
• Productivity reports
• Inspection reports
• Guest satisfaction reports
• Lost & Found documentation
• Purchase orders
• Scheduling
• Supply ordering
• Inventory records
• Training documentation
• Incident reports
• Workers' Compensation documentation

Financial Responsibilities

• Assist with departmental budgeting.
• Monitor labor expenses.
• Control supply costs.
• Manage linen and terry inventories.
• Reduce waste through proper inventory management.
• Monitor chemical usage.
• Help achieve departmental productivity goals.
• Participate in monthly inventory counts.
• Assist with purchasing housekeeping supplies.
• Review invoices for accuracy.
• Recommend cost-saving initiatives without compromising guest satisfaction.

Required Qualifications & Skills

High School Diploma or GED required. Associate's or Bachelor's degree in Hospitality Management preferred. Minimum of 35 years of progressive housekeeping experience in a hotel environment. Previous supervisory or management experience required. Experience with branded hotels preferred. Strong knowledge of housekeeping operations and quality standards. Excellent leadership and coaching abilities. Strong organizational and time management skills. Excellent interpersonal and communication skills. Ability to multitask in a fast-paced environment. Proficiency with Microsoft Office applications. Experience with hotel property management systems preferred. Ability to analyze reports and labor productivity. Ability to maintain confidentiality.

Working Conditions & Physical Requirements

• Stand and walk for extended periods.
• Frequently bend, stoop, kneel, crouch, and reach.
• Lift, push, pull, or carry up to 50 pounds.
• Push housekeeping carts and equipment.
• Climb stairs frequently.
• Work indoors and occasionally outdoors