General Manager - Oxford Suites Spokane Downtown

Job Description

Job Description

We are seeking a dynamic, results-driven Hotel General Manager to lead our team and oversee daily hotel operations. The ideal candidate is a passionate hospitality professional with strong leadership skills, a commitment to exceptional guest experiences, and a proven ability to drive operational excellence and financial performance.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The General Manager is responsible for the day-to-day operations of the hotel, ensuring all financial and service standards are exceeded. This position is responsible for overall guest satisfaction and employee relations of the hotel, with enforcement of all company policies and procedures while adhering to sanitation and cleanliness standards. The General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.

ESSENTIAL DUTIES & RESPONSIBILITIES:  All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Operations (30%):
  • Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards. 
  • Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting 
  • Communicate and investigates all employee and guest safety and other incidents
  • Completes monthly and quarterly budget and P&L reviews 
  • Monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations
  • Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth
  • Reviews invoice details, collections and reconciliations
  • Audits and corrects any discrepancies within the reservation system
  • Ensure smooth coordination among departments to deliver a seamless guest experience
  • Reviews and completes long and short-term goals of the hotel 
  • Regularly inspects property for cleanliness and overall presentation of the hotel, reporting any areas needing attention, to leadership
  • Make suggestions for property improvements and capital expenditures
  • Conducts weekly management meetings, additionally participate in monthly department meetings 
  • Continuous communication with home office
  • Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages
• Employee Development (30%):
  • Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development
  • Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations
  • Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office 
  • Oversees the Safety Program and assists with RTW program
  • Review schedule and completes payroll to ensure compliance with state and federal labor laws
  • Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences
  • Responds to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed 

•   Customer Relations (30%):
  • Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more.
  • Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints
  • Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods
  • Monitor guest feedback and implement improvements based on reviews and suggestions
  • Continuously reviews staff overall training and customer service

•   Other (10%):  

  • Review and address daily activity logs with pertinent shift information and address as needed with leadership 
  • Communicate effectively with all hotel staff to ensure smooth delivery of services
  • Actively available to support either via phone or on-site in the case of an emergency and assists in hotel operations during extenuating circumstances
  • Adhere to attendance policies and maintain regular availability for scheduled shifts
  • May participate in the hotel drivers program
  • Other duties as assigned 

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. 

CORE SKILLS AND VALUES

• Administration- Components of administration include planning, directing, and organizing
• Change Management- Envisions and advocates positive change
• Coaching/Developing Others- Skilled at informal and formal coaching and development of staff
• Company Character – Supports company vision and values
• Customer Focus- Provides exceptional guest experience
• Decision Making- Capably makes decisions appropriate for the hotel and the business
• Detail Orientation- Is accurate and methodical with details and/or numbers
• Leadership- Creates a positive, motivating work environment
• Managerial Focused – Guides people and processes to achieve objectives
• Problem Solving – Sees and is able to define problems and find causes

EDUCATION & EXPERIENCE

• High school diploma or equivalent required
• Two or four year college degree preferred
• At least three progressive experience in a hotel or related hospitality field 
• Prior General Manager experience preferred

JOB REQUIREMENTS

• Must be a United States citizen or possess a valid work permit
• Must have valid drivers license and meet company driving standards
• Must have strong computer skills 
• Must have excellent organization and time management skills

PHYSICAL REQUIREMENTS

• Long hours sometimes required, including nights, evenings and weekends; 
• Occasional overnight travel is required;
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally;
• Must be able to work indoors or outside; 
• Must be able to stand on feet throughout the day;
• Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance; 
• Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

 

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on  pre -employment screening.