Office & Operations Manager | Scheduling, Admin & Marketing

Ace Handyman Services (AHS) is a high quality, handyman services company that provides superior quality work. Our extensive knowledge of the industry, quality and process standards and investments in technology has made AHS one of the fastest growing franchises in the US. The Office Manager role is one of the key components to the success of the operation. The right candidate must be a driven professional that is well rounded on Customer Service, Personnel, Operations, Sales and Marketing. Below are the main responsibilities of the Office Manager by each one of the categories: Customer Service The Office Manager is the primary person to answer the phoned, strictly following the call answering scripts. Checks email daily and responds as required. Acts as the CSR/Scheduler booking work orders and maintaining the schedule. Adjusts the schedule as needed to accommodate job extensions and changes. Handles customer service issues as they arise. Writes thank you notes as a follow up to each work order. Keeps a log and proactively addresses the warranty calls. Personnel Manages Craftsman/Apprentice time off requests and WebScheduler accommodations. Dispatches work orders at the end of each day. Payroll preparation. Places Craftsman/Apprentice ads for employment. Conducts phone interviews with potential employees and participates in face-to-face interviews. Conducts new hire orientation. Maintains employee records. Operations Solves operational problems as they happen. Receives and checks in all work invoices. Exports invoices to Quickbooks and applies payments. Posts all receipts to Quickbooks. Reconciles the company credit accounts monthly. A/P - Keeps track, bills & schedules payments or prints checks for Owner to sign. A/R – Prepares invoices, follow up letters and works to recover past due invoices. Credit card reconciliation. Filing. Monitors & orders office supplies & marketing supplies as needed. Prepares daily bank deposits. Enters marketing expense data into WebScheduler monthly. Assists with monthly staff meetings. Marketing Face-to-Face networking (8-10 hours per week). Daily social media updates. Maintain Yodle/Centermark Dashboard. Provides marketing and sales support. Job Requirements We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. Specific qualifications for the role include: High school diploma or GED 3-5 years of administrative assistant/scheduling experience Comfortable with sales Adaptive to technology Strong customer service skills Excellent office management skills Great multitasking and prioritization skills Exceptional communication skills Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus QuickBooks Online or other accounting knowledge, a plus Customer-facing experience, a plus Build fun and rewarding career with an industry leader! Apply now! #J-18808-Ljbffr Ace Handyman Services Bedford and Norwalk