Installation Coordinator (Onsite)

Onsite Position

Handle a wide variety of duties and responsibilities including coordination of installers/sub-contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and have the ability to multi-task with attention to detail.

What You Will Do:

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI's Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.

How You Will Do It:

• Communicate with customers, both internal and external, via telephone, email, or internal program
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Build cooperative relationships with team members from all associated departments.

What We Look For:

Required

• High School Diploma or equivalent
• Customer service experience
• Strong communication and organizational skills
• Knowledgeable in Microsoft Office (especially Outlook and Excel)
• Excellent written and verbal communication skills
• Strong email and phone etiquette
• Ability to handle several tasks simultaneously
• Ability to work in a fast-paced, team-oriented environment

Hiring hourly range: $23.55-$27.55 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.