System Administrator 3

API_SysAmin3_JOV_20260708_CORA.docx


*** | SUPPLEMENTAL LABOR MANAGEMENT OFFICE


ADDITIONAL PROCUREMENT INFORMATION (API)


Title & Level


System Administrator 3


Work Group Location


Vancouver, WA


Specialty


Field Operations Support


Offsite Work Eligibility*


Situational Telework


Organization


JOV


Number of Days Onsite


5 days per Week


Hours


Full-Time, up to 40 hours


Additional Information


Onsite/In person work is required due to compliance and regulatory requirements. This position is not eligible for remote or telework, except in rare situational circumstances for a limited number of duties.


Overtime


10% anticipated

On-Call


Yes May work non-core hours

Travel


Up to 10% local and field travel

FN Status


NOT open to Foreign Nationals

* Current telework, remote work and onsite support is based on BPA's business needs and is subject to change or termination at any time.


** Assignments with the "Remote" Designation must reside in WA, OR, ID or MT. Case-by-case exceptions may apply only when in the best interest of BPA.


OVERVIEW


Assignment


This contract System Administrator 3 position will work within the Operational Infrastructure (JOV) organization within Transmission Technology (JO) group in the Operational Technology (J-OT) business line of *** (BPA). JOV provides hardware maintenance lifecycle support for the BPA's Control Center systems. JOV also provides General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending.


Organization


Operational Infrastructure provides 24 X 7 hardware maintenance lifecycle support for the BPA's Control Center systems. Functions performed include providing General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending. Responsibilities include supporting clients that use Control Center systems for both mission critical and business critical services. Operational Infrastructure provides agency expert level (Tier 3) support for the GSS infrastructure in the control centers. Services in these support systems include authentication and access, storage and virtualization, malicious code protection, dispatch and scheduling display infrastructure, operating system platforms, vulnerability detection, patch management, network security and configuration management, cabling infrastructure, facilities management systems, and critical area security. Included in these responsibilities are the documentation and compliance activities required to perform these functions.


ASSIGNMENT RESPONSIBILITIES


Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.


With BPA Manager BPA technical lead oversight, use professional level skills/ knowledge to perform system administration of the following systems, including the following:


Configuring applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning, and preparing for future growth, troubleshooting, and resolving technical issues, and performing system-related training for the following systems:


Server administration


Vulnerability Scanning, including Nessus


Cyber Vulnerability Assessment and Mitigation Research


Implementation, design, and maintenance of least privileged and role-based access control models


Patch Management of network and compute devices


Server Virtualization, i.e., Hyper-V, VMWare vSphere


Network Virtualization, i.e., VMWare NSX, Cisco ACI


Antivirus, antimalware, and malicious code prevention


Storage services, i.e., Nexgen, Pure, vSAN, other network-attached storage arrays


Display infrastructure


Laptop and workstation support


Software deployment services


Virtualization infrastructure


Windows & Linux operating systems


Windows infrastructure, i.e., active directory, group policy, PKI, et al


Support of in-house developed applications


Network time distribution


Windows file services


Linux infrastructure (deployment services, CentOS)


With BPA Manager oversight and approval provide the following support:


Research, test, and draft / document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems; organize, store, and dispose of superseded documents in accordance with Information Governance & Lifecycle Management (IGLM) standards.


Perform regular assessments of newly discovered vulnerabilities on a wide range of operational network devices, computer systems devices and various software packages. Document patch and vulnerability applicability assessments and recommend vulnerability mitigation options. Report any concerns to the BPA manager.


Implement, design, and maintain least privileged and role-based access control models.


Research, test, and document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems for final review and approval by BPA manager /staff.


Respond to help desk client support calls utilizing change management software to process and complete the tasks necessary for resolution of technical client issues; unusually complex issues may include involvement of the appropriate BPA manager or team lead.


Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.


Provide advice and recommendations for process / procedural changes that may become necessary due to system changes, upgrades, etc. to appropriate BPA manager / team lead / BPA stakeholders.


Provide input and recommendations, to the BPA manager, technical lead, and staff, regarding computer infrastructure decisions, and create tasks to fulfill management-directed goals.


Support and assist the BPA team lead and North American Electric Reliability Corporation - Critical Infrastructure Protection (NERC-CIP) subject matter experts (SMEs) with implementing, analyzing, and reporting on the operational compliance of all Control Center cyber assets.


Develop, draft, and recommend improvements to the Control Center's procedures and processes for compliance with BPA and NERC-CIP standards and policies.


Develop, draft, and recommend improvements to the Control Center's procedures and processes for BPA's Grid Modernization project, as well as other capital and expense projects.


Assist BPA management with the implementation and promotion of approved operational compliance process improvement efforts, specifically as relates to the administration of the above-mentioned systems.


Support the field service support desk function, scaling from a single technician to a three-person operation while maintaining uninterrupted support to field staff throughout the transition.


Serve as the senior technical resource and day-to-day point of coordination for helpdesk operations, establishing ticket triage, workflow, and escalation practices for the team and recommend these for BPA manager approval.


Develop tiered service-level agreements that separate field-urgent incidents (a technician work stoppage) from routine requests, with response and resolution targets calibrated to operational impact rather than a single blanket standard.


Establish escalation and on-call procedures so a field technician always has a reachable second line, with clear hand-off criteria between Tier 1 and Tier 2/3.


Document procedures as lightweight, repeatable runbooks rather than heavy manuals, holding required steps to the minimum needed for consistency and auditability.


Provide role definition recommendations for service desk staff to include; shift-coverage and preferred skill requirements.


Build onboarding and cross-training plans to eliminate single point of failure risks.


Develop a knowledge base of known issues, fixes, and FAQs so common field problems are resolved at first contact.


Evaluate and recommend ticketing/ITSM tooling (or configure the existing system) to support intake, prioritization, SLA tracking, and reporting, favoring automation over manual hand-offs.


Define and track service desk KPIs first-contact resolution, time-to-respond/resolve by tier, SLA attainment, and volume trends and report performance to the BPA manager.


Establish a recurring review cadence to refine SLAs and workflows from field feedback, retiring steps that add friction without value.

REQUIREMENTS


Education & Corresponding Experience (required on matrix)


degree in Computer Science, Information Technology, or a directly related technical discipline is preferred.


8 years of experience is required with an Associate's or Bachelor's degree in applicable fields.


10 years of experience is required without an applicable degree.


Experience must include direct work experience in Information Technology performing System Administration.


Experience includes a minimum combination of work-related experience, on-the-job training, and/or vocational training.


Required Technical Skills & Experience (required on matrix)


2 years of experience with the following:


Working knowledge and experience sufficient to successfully support and maintain a virtualized and converged computer environment.


Working knowledge and experience sufficient to successfully support, maintain, and troubleshoot enterprise Windows infrastructure using active directory, group policy, PowerShell, and other Windows utilities.


Preferred Skills & Experience (optional on matrix)


Experience setting up and administering an enterprise cyber vulnerability scanning and assessment infrastructure.


Experience administering computer systems in a 24/7 high availability operational environment.


Administration and maintenance of network systems infrastructure management tools or systems including anti-virus, patch deployment, log management, software deployment and backup and recovery functions.


Experience administrating and performing and analyzing scans using Nessus.


Experience in researching vulnerabilities and deploying security patches in a large IT infrastructure environment.


Windows operating systems packaging, installation, and troubleshooting.


Administration of virtualization technologies including VMWare and Hyper-V.


Experience with administering both network and host-based firewalls.


Experience troubleshooting LAN connectivity problems.


Experience using specific technologies such as Splunk, Remote Desktop Services, IIS, Wireshark, App-V, Tripwire, Trend Micro, LANDesk, Sysinternals Tools, Puppet Enterprises, Checkpoint Firewall, Veeam backup, Client, and Cisco server hardware, KVM hardware, PowerShell.


Additional Requirements (not required on matrix)

Valid U.S. Driver's License is required.

First Aid/AED/CPR Certification required within 30 days of assignment start. Worker/Employer is responsible for maintaining current certification.


Training Expectations (Worker is expected to keep current on the latest technologies and skills required for the assignment.)


Training Type


Details


Provided by

Asset Suite

BPA

NERC-CIP Cyber & Control Center Training

BPA

Cascade

BPA

Power BI

BPA

Sunflower

BPA

Attendance at all conferences, workshops, training, etc. must be pre-approved by SLMO. Requests will be reviewed on a case-by-case basis. Approval is subject to the most current guidance provided to SLMO by BPA or DOE and is subject to change at any time. SLMO reserves the right to negotiate attendance on billable/non-billable hours and reimbursement of travel costs with the supplier. Reimbursable travel costs must adhere to the Federal Travel Regulations and be submitted via an expense sheet in Fieldglass.


CLOSELY ASSOCIATED RESPONSIBILITIES & REQUIRED ASSOCIATED MITIGATION MEASURES


The following is a list of potential inherently governmental risk areas and the measures that SLMO-Compliance has determined must be in place, via processes and procedures, to mitigate the associated risks. The BPA manager's acceptance of the API or CWSD serves as their attestation that all applicable mitigation measures listed below are or will be established and adhered to in their organization.


Area of potential Closely Associated / Inherently Government function


Mitigation Measures


Access to Confidential / Sensitive Information


CFTE must sign NDA (Non-Disclosure Agreements) at beginning of assignments. (Does not apply to Craft assignments)


CFTE must complete annual Information Security and Privacy Awareness training.


CFTE must complete and pass background investigations of an appropriate level.


Acquisition Planning / Source Selection


CFTE are not permitted to serve as "voting" members for acquisition selections.


All purchasing decisions must be made by appropriate federal personnel (Contracting Officers).


All acquisition documents (requirements,
SOW's, evaluation criteria, etc.) must be reviewed, finalized and approved by appropriate BPA federal personnel.


Only Contracting Officers are authorized to obligate BPA funds.


Agency / Org Planning


All drafts, documents, materials and recommendations must be reviewed, finalized and approved by appropriate BPA federal personnel.


Budget / Finance Prep


Only Federal Employees may determine budget priorities & allocations.


BFTE must control and finalize / approve all budgets and related documentation, including that for projects, programs and Organizations.


Contract Management


All Contractual documents, including invoices must be finalized / approved by appropriate Federal personnel.


All contract-related decisions (modifications, changes, performance) must be determined by appropriate federal personnel (COs).


Decision Making


CFTE may provide input and recommendations to decision-makers.


Only appropriate federal personnel may make decisions which obligate BPA resources or to a specific course of action.


Direction & Control
(directing BFTE)


CFTE are not permitted to direct the actions of federal employees (BFTE) or have any control or input into their performance.


Work of BFTE must be assigned by federal manager, supervisor, Program / Resource manager or another appropriate designee.


Disposing Govt. Property


All decisions regarding the disposal of BPA property must be made by appropriate federal personnel; and all property dispositions must be directed and controlled by the Investment Recovery Center (IRC).


Dissemination of Agency/Policy Information / Training


All training and any information that is to be disseminated must be either 1) per established policy, process, procedure, or practice; or, 2) reviewed, finalized and approved by appropriate BPA federal personnel.


Inspection / IT Testing


Processes and procedures must ensure Federal personnel review inspection findings and CFTE recommendations before acceptance or rejection of material(s) / item(s).


HR Support


CFTE may assist with HR functions per established procedures, processes and guidelines (e.g., timekeeping).


All work products must be reviewed and finalized by appropriate federal employees.


Policy Development


BPA's process for Policy development includes multiple levels of federal review prior to acceptance / adoption.


Interpretation of Policy/Regulations


Only BPA federal employees may determine the applicability and interpretation of regulations.


CFTE are not permitted to "interpret" regulations for or on behalf of BPA. Regulations are interpreted by federal personnel and communicated via standards, guides, policies and processes.


Representing BPA


Contract workers are required to identify themselves and their employer in signature blocks, in introductions and have a nameplate outside their cubicle.


CFTE must receive written VP approval to represent BPA at outside events, such as workshops, seminars or conferences.

Page 4 of 4 F_0121_API_TEMPLATE_030626
CFTE NON-CRAFT HIRING SAFETY TRAINING MATRIX

CONTRACT FULL TIME EQUIVALENT (CFTE)


NON-CRAFT HIRING SAFETY TRAINING MATRIX

Purpose:


The Contract Full Time Equivalent (CFTE) Hiring Safety Training Matrix is a hazard assessment for CFTE personnel routine tasks. It is intended to set a common understanding on training requirements between the CFTE personnel and the *** (BPA) managers/supervisors. BPA Requesting Managers should complete this form and coordinate with BPA Supplemental Labor Office during the procurement process to ensure the CFTE position includes a list of required trainings associated with identified tasks, conditions, and exposures. Each task, condition, and exposure indicate which training courses are required, who shall provide those trainings, and when those trainings shall occur.


This form is intended only as a reference document for contractors.


BPA Requesting Manager


(Last, First MI)


Solomonn Client


Date


06-23-2026


CFTE Job Title


System Administrator 3


Org


JOV


PPE provided by Supplier or Contractor?


☐ Yes ☒ No


If yes, list required PPE: Click or tap here to enter text.

Identify which Supplier or Contractor medical surveillance programs are required, if any*


☐ Respirator User


☐ Asbestos


☐ Lead


☐ Silica


☐ Hearing Conservation


☐ Other: Click or tap here to enter text.


☒ No Medical Surveillance


*BPA Requesting Managers may use equivalent Job Title Position Hazard Assessments or project Job Hazard Analyses as indicators for which medical surveillance programs may be required. Direct any questions regarding medical surveillance program requirements to the BPA Industrial Hygienist, ***, or ***.


Instructions for BPA Requesting Manager: This template has been pre-populated with tasks and hazards generally associated with CFTE non-craft positions. BPA Requesting Managers must review this document during the CFTE procurement process. The BPA Requesting Manager will:


Select the checkbox next to each task/condition/exposure that may be encountered during the normal course of the assignment.


Identify if the mitigation for applicable tasks/conditions/exposures will be provided by BPA or the Contractor (supplier).


Indicate when the mitigation must occur (pre-hire, post-hire, pre-task).


Pre-Hire Training should be completed prior to the CFTE starting their assignment.


Post-Hire training should be completed prior to exposure to a hazardous environment and/or conducting work at a BPA worksite.


Pre-Task Training should be completed prior to conducting the associated task.


Once complete, the BPA Requesting Manager will send the completed document to the Supplemental Labor Management Office.


The listed tasks, conditions, and exposures are not all inclusive. New processes, unusual tasks, or equipment may trigger the need for specialized training. Consult with your local Safety Manager or BPA Safety Training Manager for guidance.


BPA provided safety training will be the same training provided to Federal Workers.


For the "General Comments" section, BPA Requesting Managers can list anything that was not already covered and provide clarification to the BPA COR to better understand the CFTE position. It may include tasks, conditions, and/or exposures that are unique to a particular position, work site, or person.


For more information on the PHA process/requirement, reference the Safety and Occupational Health Manual, Safety Management Systems Chapter.


Direct any questions regarding training requirements or issues related to this form to the BPA Safety Training Manager, ***, or ***.


Office & Remote Work/Telework Hazards


Task / Condition / Exposure


Required Training


Contractor (C) or BPA (B) Provided


Pre-Hire Training


Post-Hire Training


Pre-Task Training


☒


Exposed to a fire in the building


BPA manager will advise of evacuation protocol and designated gathering location. Annual fire drills will be conducted.


B


☐


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Exposed to an earthquake while in the building


BPA manager will advise of evacuation protocol and designated gathering location.


B


☐


☒


☐


☐


Operating office tools (paper cutter, paper punch, staplers, etc.)

None Identified


Choose an item.


☐


☐


☐


Task / Condition / Exposure


Required Training


Contractor (C) or BPA (B) Provided


Pre-Hire Training


Post-Hire Training


Pre-Task Training


☒


Performing tasks that may result in repetitive motion injuries, prolonged sitting and computer use


☐ Optional: SUFS Move Safe (HRMIS 016633)


B


☐


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☐


☒


Ergonomics


Recognize the hazards and know when it is appropriate to stretch and take breaks; ensure a proper desk, chair, and equipment adjusted at the appropriate level; ensure proper lighting. Any ergonomic assessment to be provided by the supplier.


B


☐


☒


☐


☒


Performing tasks that may result in slips, trips or falls such as carrying boxes and walking on stairs or slick surfaces


☒ Review SOHM Chapter 9


B


☐


☐


☐

☐ Optional: Slips, Trips & Falls Training (HRMIS 015076)


Choose an item.


☐


☐


☐


☒


Adding electronic devices that were not previously part of the home (monitors, chargers, computing equipment, etc.)


None Identified. On-the-job familiarization (if using BPA-issued equipment).


B


☐


☒


☐


Travel / Field Operation Hazards


Task / Condition / Exposure


Required Training


Contractor (C) or BPA (B) Provided


Pre-Hire Training


Post-Hire Training


Pre-Task Training


☐


Driving vehicles on public and/or non-public roads


☐ Review SOHM Chapter 19


Choose an item.


☐


☐


☐

☐ Defensive/Distracted Driving (HRMIS 017057)


Choose an item.


☐


☐


☐


☐


Worker operates forklifts


Forklift Certification


Choose an item.


☐


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☐


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Worker operates a fire extinguisher


Fire Extinguisher Use


Choose an item.


☐


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Worker operates hand tools


None Identified


Choose an item.


☐


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Worker uses personal protective equipment


Personal Protective Equipment


Choose an item.


☐


☐


☐


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Worker may be exposed to shock and arc-flash hazard


☐ Shock & Arc Flash Awareness


Choose an item.


☐


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☐ Shock & Arc Flash Basic


Choose an item.


☐


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☐ Shock & Arc Flash Advanced / Refresher


Choose an item.


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Worker may contact but will not disturb Asbestos Containing Material (ACM) or Potentially Asbestos Containing Material (PACM) 2


Asbestos Awareness


Choose an item.


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Worker required to work in remote areas where bear encounters may take place


Bear Pepper Spray Training


Choose an item.


☐


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Worker exposed to rodent and bird droppings1


Biological/Vermin/Hanta Virus


Choose an item.


☐


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Worker exposed to hot and/or cold environments

None Identified


Choose an item.


☐


☐


☐


Task / Condition / Exposure


Required Training


Contractor (C) or BPA (B) Provided


Pre-Hire Training


Post-Hire Training


Pre-Task Training


☐


Worker exposed to chemicals, such as herbicides or pesticides;


☐ Herbicide Cert. Ref. 4-hr


Choose an item.


☐


☐


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☐ Herb Certification 8-hr


Choose an item.


☐


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☐ Hazardous Communication


Choose an item.


☐


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Worker exposed to lead2


☐ Lead - Awareness


Choose an item.


☐


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☐ Lead Worker Training


Choose an item.


☐


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Worker exposed to mercury


None Identified


Choose an item.


☐


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Worker exposed to noise2


☐ Hearing Conservation (Initial)


☐ Hearing Conservation (Annual)


Choose an item.


☐


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Worker exposed to silica2


Silica - Awareness


Choose an item.


☐


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Worker works at heights higher than 4'


☐ Fall Protection, Awareness


Choose an item.


☐


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☐ Fall Protection, General


Choose an item.


☐


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☐ Fall Protection, Advanced


Choose an item.


☐


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☐ Ladder Safety


Choose an item.


☐


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☐ Fall Protection, Advanced (TLM)


Choose an item.


☐


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Worker is required to take first aid and may be called on to render first aid for: workers on high voltage lines and/or equipment; worker works in remote areas


First Aid/CPR/AED


(Red Cross or AHA Accredited)

Required only if specified in the API


Choose an item.


☐


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Worker performs work alone in remote areas


Wilderness Adv. First Aid


Choose an item.


☐


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Worker may prepare, transport or receive hazardous materials


☐ DOT 1: Introduction, Classification, and the Hazardous Materials Table


☐ DOT 2: Packaging, Labeling, Marking, and Placarding


☐ DOT 3: Shipping Papers


☐ DOT 4: Loading and Storage


☐ DOT: Security for Shipment of Hazardous Materials


☐ Hazardous Materials: Shipping Lithium Batteries under DOT Exemptions


☐ DOT Hazardous Material Awareness for the General Hazmat Employee

Choose an item.


☐


☐


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1 BPA workplace manager to review Hantavirus Prevention Procedure 420-240-1 before performing task.


2 These exposures may require enrollment in a Medical Surveillance Program. Ensure page 1 is marked accordingly.


Other Specific Hazards


Task / Condition / Exposure


Required Training


Contractor (C) or BPA (B) Provided


Pre-Hire Training


Post-Hire Training


Pre-Task Training


☐


SAMPLE: Worker may make infrequent visits to field locations or substations


Worker complete the PPE assessment in the SOHM to determine need for PPE such as hard hat, safety glasses, hearing protection, safety vests, Arc Flash clothing or steel-toed boots.


B

X

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General Comments


BPA Requesting Manager Comments/Additional Considerations:


Click or tap here to enter text.

F_0139_HIRING_SAFETY_TRAINING_MATRIX_121624