Salesforce Production Support Engineer

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:

We’re looking for a Salesforce Production Support Engineer to be the main owner of production support for our client’s Salesforce ecosystem during US business hours. You’ll monitor the production environment, triage incidents, and resolve them, working closely with the Salesforce, integration, and business teams. You’ll also handle hands-on administration and code-level troubleshooting, and you’ll act as backup for releases and environment activities. The role starts as a contract, with possible conversion to a full-time position after approximately 6 months, based on ongoing business need and performance.

Location: Onsite at the client’s headquarters in Lisle, IL (Chicagoland area). Working hours are Monday to Friday, 8:00 AM–5:00 PM CST, with no weekend work.

How you’ll make an impact:

• Own production incident intake, triage, communication, follow-through, and escalation during US business hours;
• Diagnose and resolve complex Salesforce issues through hands-on administration and code-level troubleshooting;
• Investigate transaction failures across Salesforce, managed packages, and integrated systems;
• Communicate incident status, impact, and resolution clearly to technical and business stakeholders;
• Act as backup for production releases, go-lives, sandbox refreshes, cutovers, and post-deployment validation;
• Build working knowledge of the client’s Salesforce delivery portfolio and connected applications;
• Improve operational documentation, monitoring practices, and handoffs between US and offshore support teams.

What makes you a great fit:

• 4–5 years of experience in Salesforce administration, development, and DevOps;
• Strong production troubleshooting skills, including root cause analysis of complex issues;
• Hands-on experience with Apex, Flows, and asynchronous processing (Batch Apex, Queueable, Future methods, Platform Events);
• Experience working with managed packages, integrations, APIs, and the Salesforce permission model;
• Experience with release management and deployment processes across multiple environments;
• Clear and confident communication with technical teams and business stakeholders;
• Ability to work onsite in Lisle, IL, Monday to Friday, 8:00 AM–5:00 PM CST.

You are a star if you have:

• Experience with PROS (Quoting, Pricing, or CPQ solutions);
• Experience with MuleSoft integrations;
• Salesforce certifications (e.g., Administrator, Platform Developer I/II).

If you’re looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?