Field Service Technician/Electrical - San Antonio, TX

Customer Engineer (CE) The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units, other Power Products, and Battery system products (2-120KVA) serviced by Vertiv. The CE must establish, promote and maintain excellent rapport and collaboration with customers, co‑workers, sales representatives and others. Responsibilities Perform service tasks as assigned according to company policies and procedures. Work under direct supervision or independently after training completion. Provide on‑site and phone assistance to customers. Communicate with Technical Support on technical or procedural issues. Implement Field Change Notices per published guidelines. Keep current on Safety Bulletins, Safety Field Change Notices, Service Tips and other relevant updates. Safety Operate safely in accordance with published safety guidelines. Maintain and operate company vehicle in accordance with local laws and company policy. Wear appropriate PPE as per company guidelines and job duties. Adhere to work hours policy guidelines – "14 hours rule". Complete required Vertiv safety training assignments on time. Follow on‑site customer safety requirements when applicable. Report all work‑related accidents or injuries within 24 hours. Administration Complete accurate and timely administrative tasks (timecards, expense reports, mileage reports, service request closures, service reports) per company guidelines. Maintain personal inventory and perform cycle counts in accordance with company policy. Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies. Customer Satisfaction Provide proper and adequate communication to internal and external customers. Provide estimated time of arrival where applicable. Complete scheduled maintenance documentation and provide it to the customer and local office upon completion. Strive to provide all customers a "first time fix" for their equipment. Maintain customer satisfaction rates per company guidelines. Attend customer meetings as required. Performance Maximize productivity by combining service opportunities. Complete all technical and administrative work efficiently and timely. Make technical and commercial decisions under pressure. Evaluate site and equipment for appropriate billing status. Maintain productive utilization rate per company guidelines. Perform inventory cycle counts per company guidelines. Adhere to company dress code and safety regulations. Meet or exceed on‑site response time requirements for each customer. Understand and comply with company startup/escalation processes and procedures. Maintain proper internal communications. Qualifications Experience (one or more of the following) ASEET or AMEET certification or progress toward certification is preferred. 4+ years of military experience in a related technical field. 2+ years of relevant industry experience. Interpersonal and Administrative Skills Communicate professionally and respectfully in both written and verbal forms. Manage time effectively by prioritizing and balancing technical tasks with administrative tasks. Collaborate with peers, customers, suppliers, and leadership. Complete administrative tasks (report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion. Technical Skills Conduct basic site evaluations, including environmental temperature and general operating conditions. Familiarity with electrical/electronic test equipment and fundamentals. Follow written technical documentation (procedures, product manuals) to perform service tasks. Employ elementary fix/repair techniques under directed supervision. Return units to full operating conditions under directed supervision. Summarize and report all work‑related tasks performed in written and verbal form. Be efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.). Working Conditions Travel is required. Flexible schedules (weekends, evenings, and holidays). Valid driver’s license. Pass a drug test prior to employment and a pre‑employment background check and motor vehicle records check. Physical Requirements The role requires standing, walking, using hands and fingers, handling or feeling objects, tools or other components; reaching with hands and arms; stooping, kneeling, crouching, crawling; talking, hearing, and smelling. The role frequently requires sitting and climbing or balancing. Vision requirements include close, distant, color, peripheral, and depth perception, ability to adjust focus. Must consistently lift up to 50 pounds and occasionally up to 75 pounds. Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities as defined by applicable law. Accommodations are provided provided the individual is otherwise qualified to safely perform the essential functions of the job and such accommodations do not impose undue hardship. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/ expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to View email address on click.appcast.io. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future are not eligible for hire. #J-18808-Ljbffr Vertiv