Business Analyst

Business Analyst

Under supervision from an appropriate level manager or administrator, the Business Analyst is a customer service-oriented individual that is responsible for the deployment and maintenance of district-wide applications with a focus on the end user experience for system configurations.

Acts in a lead capacity in the successful management of end user experience through the maintenance and configuration of district-wide system applications and processes, including analyzing business requirements, recommending effective solutions, and coordinating with other technical staff and management to ensure system integrity, and efficient and effective operations. Responsibilities include advising management on technology and/or business process solutions, defining project steps and timelines, coordinating projects, communicating end user interests to functional and/or technical staff, serving as a resident expert with an understanding of how applications are actually used, setting technical standards, and providing expertise on complex technical problems.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Lead the deployment and maintenance of applications that support district-wide systems, ensuring collaboration with administrators, faculty, and classified professionals.

• Manage, configure, and coordinate system and operational improvements for the enterprise resource planning (ERP) and third-party systems.

• Perform complex business process and system analysis and recommend modifications or new processes to facilitate integration with designated enterprise system modules, including testing and implementation.

• Lead other technical staff in the analysis of essential application functional requirements.

• Translate user expectations into technical specifications for enhancement and customization projects.

• Evaluate with functional and/or technical users the reengineering of work processes to integrate with and complement system functionalities.

• Collaborate closely with a wide variety of administrative and academic departments across the District to ensure efficient use of ERP applications.

• Serve as the department's applications subject matter expert; collaborate and inform the appropriate district and college area leads regarding issues and identified solutions.

• Lead, analyze, and perform the successful development, maintenance, testing and validation of data collection processes to enhance accountability, research efforts, and decision-making purposes.

• Provide technical consultation to administrators and other internal and external stakeholders of district-wide initiatives and programs for the effective design and implementation of data collection and quality control procedures.

• Remain current with developments in hardware, software, and equipment related to District systems to advise staff and recommend systems changes, updates, and/or new technology as appropriate.

• Remain current with developments in legal requirements and regulations related to the ERP system and business processes.

• Serve as committee chair and/or department representative on related assigned committees and workgroups. Attend campus and District planning meetings with technical staff and end-users to facilitate communication between parties concerning their needs and requirements.

• Research, recommend, and test new technologies and applications that show a potential benefit to the district; monitor performance of implemented solutions; learn and apply emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

• Assist with the design and evaluation of the campus data collection procedures; serve in a lead role to provide direction, training, and review of data inputted by staff into databases or application systems (e.g., MIS reporting).

• Monitor and analyze existing systems to ensure critical business processes are functioning and utilizes analytical skills to identify trends and anomalies.

• Track and coordinate review of new releases, upgrades and patches related to district-wide applications; review documentation to identify affected modules and processes; and identify impacts of changes and assess integration issues.

• Verify compliance of new systems processes with all regulatory requirements; and work with technical staff to conduct performance and compliance testing and identify corrections required.

• Create and modify technical support documentation for district-wide application software, business processes, and train district/campus personnel and other end-users on new or existing technology implementations.

• Lead projects, establish project milestones and timelines, and guide work direction of functional and/or technical staff based on the needs of end users.

• Participate in district/college DEIA efforts to decrease student achievement/opportunity gaps; actively assist in the creation of a welcoming and inclusive work and educational environment; and attend and participate in diversity, equity and inclusion trainings and events.

Perform related duties as assigned.