Account Director

Job Description

Account Director  

Type: Full time 40 hours per week (currently 100% virtual)  

Reports to: CEO 

About Element Six (e6) 

e6 is a strategic branding and marketing communications agency. Founded in 2007, our success is attributed to our close partnerships with our clients. We pride ourselves in having a deep understanding of our clients’ needs, their organization’s business landscape and company culture. 

Our client base is diverse but primarily services the medical device and healthcare industry ranging from start-ups to fortune 100 companies. We serve as guides to our clients through the creative process and continue as guardians of their brands—developing strategic plans, sharing our creative talents and executing on meaningful tactics. 

Our structure is simple, and our culture is a casual. We produce professional work in a flexible environment. Everyone has a voice and if you are comfortable working independently as well as in a team, you are a fit for e6. A self-starter with ambitions can carve their own path and control their destiny. 

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Job Description  

The Account Director plays a leadership role at e6, and key ensures the client services department, and the organization are focused and successful in satisfying client’s needs, growing the company and its profitability. The Account Director has a strong understanding of both the client and the company’s short- and long-term goals. As The Account Director, it is expected that this individual exhibit client and employee management skills that balances business, agency services, content and brand strategy. The Account Director will call meetings, initiate and lead projects including various agency team members to achieve the customers business goals. This role will also be involved in helping to create accurate project proposals, pitch business and aid in client issues as needed. The Account Director should be the first person a dissatisfied client might connect with to communicate concerns which will be laddered to leadership to advise,  recommend and deploy any corrective action that should be taken.  

The Account Director will identify areas for improvement across the organization, both internally and externally, with the overall goal of improving client and employee satisfaction and growing the agency bottom line. The Account Director will identify and hire new and junior account services members and will provide orientation, train, mentor, direct and develop staff to meet client objectives in accordance with company standards and in agreement with the e6 Handbook. 

The Account Director will work in partnership with the agency COO to improve the bottom line and identify areas of improvement across all agency functions. 

Experience  

• Bachelor’s degree required. 
• 15+ years’ work experience in account/client services role at agencies and/or on the client side 
• 5+ years managing employees and/or process. 
• Medical device and healthcare/pharma experience required. 
• Fluent understanding of client’s business, agency services, content development, brand strategy, print and digital       marketing processes. 

Key Responsibilities  

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Skills/attributes:  

• Mastery of e6 operational tools - process, software, technology, programs. 
• Natural relationship-builder who shows loyalty, integrity, reliability and maturity. 
• Leadership skills (professional, unbiased, nonjudgmental and nurturing).  
• Ability to deal with ambiguity and take ownership. 
• Demonstrate ability to communicate, present and influence effectively at all levels of client organizations (including executive and C-suite). 
• Motivated and goal-oriented, with excellent listening, critical thinking and negotiation skills 
• Comfortable stepping in as needed, depending upon the needs of the business. 
• Motivated self-starter, results-oriented with strong follow-u