Customer Service Specialist - Resolution

MISSION

The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will be required to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture and overall CRAFT of the company.

REQUIREMENTS

The requirement for this role is to have good communication skills both written and verbal and interpersonal skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detailed oriented and be able to resolve customer issues in a timely manner. Excellent follow up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting.

LOCATION

REMOTE

Key Points

Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused.

Daily Roles and Responsibilities

• Outbound calls for all non-compliant requests that are missing documentation.
• Email on non-compliant requests that are missing documentation.
• Data Entry work updating addresses, fax numbers, and emails.
• Entering in new updated requests.
• Reviewing order to ensure proper documents and information has been added.

Qualifications

• Excellent communication skills, strong analytical and problem-solving skills.
• 1+ year of call center experience
• Ability to multi-task, prioritize duties, and have strong time management skills.
• Willingness to learn.
• Proficient computer skills with software applications such as Microsoft Office.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• High school diploma or GED required.
• Previous Medical Industry Experience preferred but not required.

Qualities that the candidate for this position should include

• Fast learner
• Self-motivated and able to work independently
• Ability to adapt to change/ flexibility a must
• Dependable
• Candidate must maintain a high level of business integrity and diligence
• Passionate about people and be able to show patient empathy is a must
• Team player
• Someone who strives to do more

Job Type: Full-time

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule

• 8-hour shift
• Monday to Friday

Education

• High school or equivalent

Experience

• Customer service: 1 years
• Healthcare Experience: 1 year (Preferred)