Logistics Customer Service Supervisor

Job Description

About the job

We are seeking an experienced Customer Service Supervisor to join a logistics and 3PL operation in Miami, FL. This is an on-site position ideal for someone with strong team leadership, inventory tracking, bonded cargo, and import/export experience. The ideal candidate will be comfortable overseeing daily customer service operations while ensuring inventory accuracy, efficient shipment coordination, and excellent customer support.

Responsibilities:

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• Supervise, train, and support a team of Customer Service Representatives
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• Oversee daily customer service operations within a 3PL and logistics environment
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• Monitor and maintain accurate inventory records, tracking inbound and outbound shipments
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• Coordinate container movements, trucking schedules, warehouse orders, and shipment activity
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• Manage bonded cargo processes and ensure accurate customs documentation
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• Handle import/export documentation and support compliance with shipping regulations
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• Coordinate with warehouse and transportation teams to ensure timely and accurate order processing
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• Support accounts receivable (A/R), customer billing, invoicing, and account reconciliation
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• Resolve customer inquiries, shipment discrepancies, and inventory-related issues
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• Identify opportunities to improve operational efficiency, inventory accuracy, and customer satisfaction
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Qualifications:

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• Previous supervisory or team leadership experience in logistics, freight forwarding, warehousing, or 3PL operations
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• Strong inventory tracking and inventory control experience is required
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• Hands-on experience working in a third-party logistics (3PL) environment
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• Experience handling bonded cargo and related customs documentation
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• Knowledge of all three U.S. Customs in-bond movement types is required:
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• Type 61 – Immediate Transportation (IT)
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• Type 62 – Transportation & Exportation (T&E)
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• Type 63 – Immediate Exportation (IE)
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• Strong understanding of import/export operations and shipping documentation
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• Experience with accounts receivable, billing, and customer account management
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• Strong organizational, problem-solving, and multitasking skills
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• Ability to lead a team and manage multiple priorities in a fast-paced environment
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• Proficiency in English and Spanish
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Preferred:

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• Experience supervising customer service teams within a freight forwarding or 3PL company
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• Familiarity with warehouse management systems (WMS) and inventory management software
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• Experience coordinating containers, trucking operations, and warehouse shipments
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• Strong background in customer account management and resolving logistics-related issues
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Benefits:

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• Weekly Pay
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• After 30 days: Health, Dental, Vision, GAP, Short Term Disability, Accident, Critical Illness and Life Insurance.
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• Holiday Pay: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas
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• Milestone Bonus of 40 hours for every 2000 hours.
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Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.