Chief Operations Officer

Chief Operations Officer

The Chief Operations Officer will plan, direct, coordinate, and oversee operations activities in the Organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the Organization. This position will sustain the mission and vision of the Organization through its model of care to service patients and families afflicted with Alzheimer's Disease and other neurocognitive disorders.

Duties/Responsibilities

• Serves as an internal consultant to the President & CEO and Board of Directors, making recommendations and suggesting proactive strategies to keep Organization aligned with its financial targets, programmatic growth, and organizational strategic plans.
• Establishes, implements, and communicates the strategic direction of the Organization's operations.
• Collaborates with executive leadership to develop and meet Organizational goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with all divisions and departments to carry out the Organizations goals, major projects, and objectives.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to our mission and core values.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline Organizational processes for efficient use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the Organizations business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Establishes and administers the Organization's budget.
• Presents periodic performance reports and metrics to the chief executive officer and other leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Works with the President/CEO and other executives to coordinate planning and establish priorities for the planning process.
• Identifies and participates in expansion activities (projects, investments, alliances, etc.)
• Assists in fundraising activities and ventures when necessary.
• Responsible for the continued Non-Profit First accreditations, ensuring that the Organization is in compliance with new regulations or changes in regulations/standards for continued accreditation.
• Represents the Organization externally, as necessary, particularly in community events, networking events, fundraising events, etc.

Supervisory Responsibilities

• Recruits, interviews, hires, and assists with the training of management-level staff for the Organization.
• Oversees the daily workflow of all departments.
• Provides constructive and timely performance evaluations for direct reports.
• Handles discipline and termination of employees in accordance with Organization policy along with the Vice President of Human Resources.

Required Skills / Abilities

• Strong strategic and analytical skills, including financial planning, forecasting, modeling and data analysis.
• Ability to build relationships and collaborate across teams, with senior leaders, board members, and with community/agency leaders.
• Ability to set vision and direction for the financial sustainability and growth of nonprofits.
• Ability to operationalize organizational strategy, support teams in annual goal-setting, and build cohesion and collaboration across teams.
• Ability to envision and project-manage the design and implementation of technology solutions that enhance organization productivity.
• Ability to manage and collaborate across diverse teams and to take both a learning and action orientation to advancing diversity, equity, and inclusion.
• Strong communication skills, both written and verbal; ability to translate complex information and communicate it simply and effectively to both internal and external audiences with the rationale for decisions.

Education and Experience

• Undergraduate degree from an accredited college or university, MBA preferred.
• 10+ years of senior leadership and management of high-performing teams in mission-driven organizations with budgets of $10M+ and complex operations.
• Extensive experience overseeing company or business operations, including budget development, scenario planning and analysis.