Vice President of Client Services #0405MM

Job Description

Job Description

We are partnering with a privately held commercial services business to find a Vice President of Client Services. The company serves a broad base of commercial and institutional clients and is looking for a senior leader who can elevate client retention, service quality, and account growth.

This is a highly visible leadership role with responsibility for executive-level client relationships, account performance, and cross-functional service delivery. The successful candidate will bring commercial judgment, strong communication skills, and the ability to turn client feedback into practical improvements.

The Vice President of Client Services will work closely with senior leadership to strengthen client partnerships, improve service consistency, and support sustainable business growth.

Key Responsibilities

• Serve as the senior relationship owner for major commercial and institutional accounts
• Lead client retention strategies and support renewal discussions
• Partner with operations, field leadership, and finance to resolve account-level issues
• Identify opportunities to expand services within existing client relationships
• Review client performance trends, service concerns, and satisfaction feedback
• Support proposal development, bid presentations, and strategic account planning
• Build consistent client communication practices across the business
• Provide senior leadership with insight into client risks, opportunities, and market needs

Requirements

Required Qualifications

• Proven experience leading client services, account management, or customer success in a service-based business
• Strong background managing executive-level client relationships
• Experience supporting client retention, contract renewals, and account growth
• Strong commercial awareness, including pricing, profitability, and service delivery impact
• Ability to work across operations, finance, HR, and business development teams
• Excellent communication, presentation, and relationship-building skills
• Experience working with large commercial, institutional, or multi-site clients
• Background in security services, facilities services, business services, or a related industry

Preferred Qualifications

• Bachelor’s degree in Business, Communications, Management, or a related field
• Experience managing a client services or account management team
• Experience supporting regional or national accounts

Benefits

Base salary: $115,000 to $135,000 depending on experience

Performance bonus: up to 15% based on individual and company performance

401(k)

Healthcare coverage

Paid time off

Partially paid parental leave

Professional development support

Relocation assistance may be available for the right candidate

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity : Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations : Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

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Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.
Connecticut : We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status : Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

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Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note : This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.