Transfer Station Utilities Service Specialist - Public Works

About This Position The Phoenix Public Works Solid Waste Division provides trash, recycling, and other waste diversion services to more than 400,000 households. Our work culture is founded on delivering customer satisfaction and continuously striving for efficiency in our operations. We are seeking dedicated employees with experience in weighing vehicles that enter the City’s transfer stations and landfills. Responsibilities include recording commodities, assessing fees, receiving monies, and recording charges for each customer. A high degree of accuracy in cash handling, charge systems, daily balance reports, and ensuring that the rules and regulations regarding dumping are followed. Essential Functions Analyzes customer information, answers inquiries, and resolves issues from the public regarding city services bills or weigh station transactions; initiates or terminates utility services at the request of the customer. Accepts payments for utility or transfer station services. Authors responses to written correspondence from the public and other City departments. Maintains regular and reliable attendance. Demonstrates superior customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity. Ensures accurate cash handling, charge systems, daily balance reports, and adherence to dumping rules and regulations. Minimum Qualifications One year of customer service experience involving cash handling. One year of experience with oral and written communication. One year of experience using a computer for reading, writing, reviewing written materials, and completing data entry. All finalists are subject to a criminal background check applicable to the department or position. Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record; use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or does not have personal insurance coverage. Preferred Qualifications Flexibility of shift start times and work locations on short notice. Skills & Experience Proficiency in entering data and viewing information on multiple computer monitors simultaneously. Microsoft Office applications. Navigation of computer programs and database systems. Excellent verbal communication and ability to effectively listen and resolve customer concerns. Ability to multi-task in a fast-paced environment and remain seated for extended periods. Commitment to continuous improvement, collaborative teamwork, and excellent customer service. Salary Pay Range: $21.54 to $30.31 per hour. Hiring Range: $21.54 to $27.49 per hour. Benefits Traditional pension with employer and employee contributions. 401(a) and 457 plans with employer contributions. Choice of generous medical HMO, PPO, or HSA/HDHP plans. Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan. Wellness incentive of up to $720 annually. Dental, vision, and life insurance options. Employer paid long-term disability. Free Bus/light rail pass. Tuition reimbursement program up to $6,500 per year. Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days. Paid parental leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12‑month period. Federal Student Loan Forgiveness offered through Savi. Environmental and Working Conditions Requires working for prolonged periods standing in one location, and/or walking over rough, uneven, or rocky surfaces. Working early mornings, irregular hours, second and/or third shifts, weekends, holidays, and evenings may be required. Requires working outside in a variety of environmental extremes such as extreme heat, cold, rain, air pollution, and dust for extended periods of time. Moving heavy objects (50 pounds or more) short distances (20 feet or less) and repetitively bending and moving heavy objects throughout an eight‑hour shift may be required. EEO Statement City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply. #J-18808-Ljbffr