Patient Service Coordinator II

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Job Summary Summary

Provides front line administrative support within a Med Peds primary care practice, supporting both pediatric and adult patient populations. Responsible for managing patient scheduling, check in and check out workflows, and handling high volume phone communication to ensure timely access to care. Maintains accurate medical records, supports care coordination, and assists with patient inquiries across a wide range of needs. Works closely with providers and clinical staff to support efficient operations, continuity of care, and a positive patient experience, while adapting to the unique needs of a diverse patient population.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.

Experience: office experience 2-3 years required.

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Department: Med Peds - Primary Care, Revere Community Health Center, 300 Ocean Ave, Revere Ma.

Schedule: Days, 40-hours, Onsite.

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type Onsite Work Location 300 Ocean Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and TitleI of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.