Jira Service Management Engineer

Openkyber

Jira Administrator with Atlassian Forge apps exp Location: Austin, TX (Onsite) Duration: 6+ Months
We need candidates with more hands-on development and scripting experience, particularly those who have developed and deployed Atlassian Forge apps in production environments
Job Description:

Jira Platform Administration Manage and evolve Jira Cloud configurations (projects, workflows, schemes, permissions, automation rules)

Ensure platform scalability, governance, and alignment with enterprise operating models

Workflow Design & Automation Design and implement end-to-end workflows aligned to intake, triage, delivery, and reporting

Build advanced automations to reduce manual intervention and improve cycle time

Scripting & Integration Develop and maintain scripts using tools such as: ScriptRunner (Groovy) REST APIs (Jira, GitHub, ServiceNow, etc.)

Enable integrations across toolchain (Jira GitHub, Jama, CRM, internal systems)

Agentic AI Enablement Design and implement AI-assisted workflows and decision agents, including: Intelligent triage assignment Automated work classification and routing Context-aware recommendations (priority, ownership, dependency mapping)

Partner with AI teams to operationalize agent-based automation within Jira workflows

Required Qualifications

10+ years of experience as a Jira Administrator (Cloud preferred)

Deep expertise in: Workflow configuration, schemes, and permissions Jira Automation / Automation for Jira

Strong scripting experience: Groovy (ScriptRunner), Python, or similar REST API integrations

Experience with toolchain integrations (e.g., GitHub, CI/CD systems)

Proven ability to manage multi-team / multi-org Jira environments

Preferred Qualifications

Experience implementing AI-driven workflow automation

Familiarity with: Agentic AI concepts (autonomous agents, orchestration frameworks, LLM integration) Prompt engineering or AI workflow design

Exposure to: Large-scale software delivery environments (Agile / SAFe) Enterprise data models and taxonomy design

For applications and inquiries, contact:View email address on us.fitly.work

Apply

Vacancy posted 2 days ago

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