National Account Program Manager

Job Description

Job Description

At-a-Glance:
Join an international fire and alarm protection company as a National Account Program Manager, leading complex, multi-site security programs.

Position Type:

• Contract
• Remote

Required:

• Experience in commercial security, fire/life-safety, low-voltage, or a related security services industry.
• Experience managing projects or programs in commercial security, fire/life-safety, low-voltage, or related security services, including coordination with customers, field teams, vendors, and internal stakeholders.
• Experience as National Account Program Manager.

Responsibilities:

• Lead complex, multi-site security programs and strategic customer accounts from project award through completion.
• Focus on customer satisfaction, project delivery, financial performance, risk management, and cross-functional coordination.
• Program Leadership & Delivery
• • Lead multiple concurrent projects within large customer programs.
  • Establish program execution strategies, milestones, and success metrics.
  • Ensure projects are delivered on schedule, within budget, and in accordance with contract requirements.
  • Coordinate project teams, engineering, procurement, field operations, and subcontractors.
  • Drive accountability and execution across all program stakeholders.
• Customer Relationship Management
• • Serve as the primary day-to-day executive contact for assigned strategic accounts.
  • Build and maintain customer relationships at multiple organizational levels.
  • Conduct regularly scheduled business reviews and operational status meetings.
  • Manage customer expectations and proactively address concerns before escalation.
  • Identify opportunities for expansion, additional scope, and long-term partnership growth.
• Financial Accountability
• • Own revenue, margin, forecasting, and project financial performance for assigned programs.
  • Review labor utilization, material expenditures, subcontractor costs, and job forecasts.
  • Monitor backlog and earned revenue against business objectives.
  • Drive change order identification, pricing, submission, and approval processes.
  • Develop recovery plans for projects experiencing financial or schedule challenges.
• Risk & Contract Management
• • Identify program risks, constraints, and dependencies.
  • Manage contractual obligations and customer deliverables.
  • Coordinate delay notices, impact assessments, and scope change documentation.
  • Escalate issues requiring executive intervention.
  • Protect company interests through disciplined contract administration.
• Resource Planning & Coordination
• • Partner with Operations leadership to forecast labor and resource requirements.
  • Coordinate staffing plans across project managers, supervisors, technicians, and subcontractors.
  • Balance workload and priorities across multiple projects and regions.
  • Support capacity planning to meet customer commitments and business objectives.
• Communication & Reporting
• • Provide executive-level reporting on program health, financial performance, schedule status, risks, and opportunities.
  • Prepare and present business reviews for leadership and customers.
  • Maintain clear and consistent communications with internal and external stakeholders.
  • Ensure accurate reporting of forecasts, project progress, and action plans.
• Team Leadership & Mentorship
• • Mentor Project Managers, Associate Program Managers, and supporting personnel.
  • Foster collaboration among sales, engineering, operations, procurement, and finance teams.
  • Promote accountability, ownership, and continuous improvement.
  • Support talent development and succession planning initiatives.
• Strategic Responsibilities
• • Develop long-term account strategies to support customer growth and retention.
  • Identify operational efficiencies and standardization opportunities.
  • Support business development efforts for existing customers.
  • Contribute to organizational process improvements and scalable program management practices.
  • Align execution strategies with overall company objectives.