Administrative Specialist

Dayton, United States | Posted on 04/10/2025 Gutter Guards Direct has been helping homeowners solve gutter and water problems since 1996. We utilize a consultative, problem solving approach by offering a number of complimentary products and services. Job Description Are you organized and can land planes with the skill of an air traffic controller? Gutter Guards Direct has been helping homeowners andbusinesses solve gutter and water problems since 1996. Based in Dayton, Ohio, we install gutter guards and gutters to a reasonably large geography. The Call Center Specialist will be responsible for making and receiving phone calls (speed to lead), scheduling appointments (free estimates and job scheduling). As the first impression for most of our customers, it is important that the Call Center Specialist remains upbeat, professional and provides efficient, helpful telephone support and appointment scheduling. The following are responsibilities included in this position: Use our CRM (Customer Relationship Management) and VOIP phone system to initiate contact with potential customers, (leads provided) qualify and schedule appointments for Sales Consultants Be well spoken and possess strong writing skills Answer inbound calls in a timely, friendly and knowledgeable manner Evaluate and handle calls that come in from customers/potential customers Route calls to other team memberswhen needed Make relevant notes from customer interactions Boost customer satisfaction by offering anexcellent experience over the phone Other duties as assigned Requirements Must be outgoing and have strong organizational and communication skills Technologically proficient and comfortable using email, texting and web;MS Office (Word, Excel), and/or Google Docs Experience with CRM (Customer Relationship Management) is a plus Ability to think on your feet, prioritize and handle customer inquiries via telephone, text, messaging, etc. Customer service experience is a plus Ability to understand and learn processes quickly Company laptop, work number, and email address provided Coverage 8am-6pm (Job Share/Part Time Possibilities) #J-18808-Ljbffr