Service Part Management Assistant

Service Parts Management Assistant

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

The Service Parts Management Assistant coordinates the movement of Service Parts, Tools and 3rd party items, between the different warehouses and the final consignee. He/she becomes the liaison between United Imaging Healthcare and the different transportation providers and works in collaboration with them and the CSE team, to ensure timely and accurate delivery of SP, Tools and 3rd Party items and to maintain shipping records according to UIH requirements. The position reports to the Logistics Manager.

Key Responsibilities

• Coordinate with Houston warehouse to process Spare Parts Request according to "Need by date" and other requirements submitted by CSE in Sales Force.
• Coordinate with CSE for the transfer of SP and Tools from the different FSLs
• Update status and follow up on Back Ordered SP with Planner
• Process Shipment Requests by "Requested Pickup date" and update status daily in LARK
• Maintains records in Sales force for SP shipped, received and consumed in the field. Coordinate with CSE to perform timely transactions
• Process SP Returns in Sales Force. Coordinate Returns to HQ with SP Planner, Export Logistics and Warehouse. Support CSE with required transactions and transportation needs related to part returns from the field.

Requirements

Education

• Associate's degree in Supply Chain, Logistics, or related field

Experience

• At least 3 years of experience with Domestic Logistics (NFG, Parcel, LTL)
• Working knowledge of ERP systems (WMS)
• Proficiency in MS products (Excel, Outlook, Share Point, Teams)
• Willingness to work in a strong cross functional environment reliant on daily collaboration with internal and external teams
• Team player, enjoys working with people and committed to providing excellent customer satisfaction
• Strong sense of urgency and desire to grow the service parts organization
• Ability to handle multiple tasks with an awareness of deadlines and responsiveness
• Availability to be on call during nights and weekends
• Medical Device background a plus

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Magnetic Environment Exposure:

This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.

Risk to Ferrous Metals in the Body:

Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.