Fulfillment Supervisor
5th HQ
Job Description
Job Description
We are seeking a proactive and detail-oriented Fulfillment Supervisor to oversee daily operations in our fulfillment department. The ideal candidate will have a strong background in warehouse and inventory management, preferably within the pharmaceutical or regulated manufacturing industry. This role is responsible for ensuring the timely, accurate, and compliant processing of all customer orders while maintaining the highest standards of quality and efficiency.
Minimum Qualifications
High school diploma or equivalent (required)
Minimum 5 years of experience in warehouse, logistics, or fulfillment operations
Previous experience in pharmaceutical or GMP-regulated environments (strongly preferred)
Fluency in both English and Spanish (required)
Strong understanding of cGMP regulations and SOP adherence
Excellent organizational and multitasking skills
Strong problem-solving abilities and attention to detail
Excellent communication skills with a customer-focused approach
Key Responsibilities
Lead and manage the end-to-end fulfillment process, ensuring timely and accurate order shipments
Supervise staff and daily operations to ensure compliance with cGMP guidelines and internal SOPs
Maintain accurate inventory levels of finished goods and ensure product availability
Collaborate with cross-functional teams to resolve order, inventory, or shipping issues
Monitor departmental KPIs and ensure performance aligns with company standards and budget expectations
Review and process customer order modifications, including cancellations, substitutions, or delivery updates
Ensure all customer orders are packed, labeled, and shipped according to company protocols and customer requirements
Support continuous improvement initiatives related to efficiency, safety, and quality within the fulfillment area
What We Offer
A collaborative work environment in a growing company
Opportunities for professional development and leadership growth
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