Service Technician - Repair Service

Service Technician

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

At SouthernCarlson, our core values guide everything we dofrom how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service We don't just talk about servicewe live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solutionurgency isn't optional. We respond quickly, because every second matters.

Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn itevery daywith our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve We're committed to growthpersonally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

As a Service Technician you will:

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

What You Bring

• Experience in construction, small engine repairs, pneumatic or electric power tool repair experience is preferred
• Experience in the construction or industrial supply industry is helpful
• Strong mechanical skills/abilities required
• Customer service oriented
• Strong organizational skills and attention to detail
• Quick learner and able to retain knowledge
• Basic computer skills
• Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
• High school diploma or equivalent

Why You'll Love Working With Us

Compensation Competitive Hourly Wage Team Culture Family-oriented, collaborative environment Comprehensive Benefits Medical, Dental, Vision Retirement 401(k) with company match Time Off Paid Time Off (PTO) and holidays Career Growth Advancement opportunities with a growing national brand

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.