Customer Retention Specialist - State Farm Agent Team Member

Junior Customer Retention Specialist

Seeking a Junior Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

You May Be a Great Fit as a Junior Customer Retention Specialist at Ahida Garcia State Farm Insurance Agency if:

• You have a genuine passion for helping customers and ensuring they feel valued and supported.
• You excel at building rapport and maintaining strong, long-term relationships.
• You are attentive and proactive, quickly identifying client needs and addressing concerns to keep satisfaction high.
• You communicate clearly and empathetically, making customers feel heard and understood.
• You are detail-oriented and organized, able to manage multiple accounts and follow up consistently.
• You thrive in a team environment and are eager to contribute ideas to improve customer retention strategies.
• You are motivated by goals and take pride in turning challenges into positive outcomes.
• You speak both Spanish and English fluently, connecting effectively with a diverse client base.

Location: 716 Adams Ave, Suite 8, Philadelphia, PA, 19124 or 7034 Frankford Avenue Philadelphia, PA 19135-1631

At Ahida Garcia Agencies, we are in an exciting period of growth and transformation as we revamp our work culture. We're seeking collaborative team players who are passionate about shaping a supportive and dynamic workplace. As our agency expands, we're committed to helping you grow alongside us. You'll have the opportunity to contribute your ideas and feedback, helping us create a thriving environment where everyone can succeed and flourish together.

Responsibilities:

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications:

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses. (Property & Casualty, Auto, Life and Health)

***BONUS of $1500 for obtaining licenses within first 30 days of employment. Compensation: $40,000.00 - $65,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Philadelphia, PA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.