Operations Manager

Responsibilities Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of orders. Analyze order data across partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline. Partner cross‑functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment‑related issues. Identify customer pain points across the product delivery and installation lifecycle and drive process improvements and technical product development to enhance customer experience. Develop and own volume forecasting for logistics partners for capacity planning purposes. Measure and develop key performance metrics to maintain operational excellence and identify strategies for improvement. Skills and Qualifications Bachelor’s degree required. 4+ years of relevant experience in fulfillment or eCommerce business operations. Experience with Alteryx and Tableau software is a strong advantage. High‑volume eCommerce order management experience preferred. Six Sigma certification preferred. Strong skills in operations management, order management, and forecasting. Proficiency in data analysis, Excel, and Alteryx. Pay Pay rate: $30.00–$35.00 per hour. Non‑exempt positions are eligible for overtime at 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts within the base pay set forth above are determined by factors including relevant skills, education, and experience. Benefits Medical, dental, and life insurance. Health savings accounts and qualified medical plan enrollment. 10 paid days off, 3 days paid bereavement leave. 401(k) plan participation with employer match. Commuter benefits and dependent‑care flexible spending account. Accident insurance, critical illness insurance, and hospital indemnity insurance. Accommodations and reimbursement for work travel. Discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided as allowed by state or local law. #J-18808-Ljbffr Aditi Consulting