Operations Manager

Payrate: $30.00- $35.00/hr.


Responsibilities:

• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of orders.
• Analyze order data across partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.

Skills and Qualifications:

• Bachelor's degree required
• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred
• Six Sigma certification preferred

Top skills:

• Operations Management
• Order Management
• Forecasting

• Order management
• Data analysis
• Excel and Alteryx proficiency

Pay Transparency: The typical base pay for this role across the U.S. is: $30.00- $35.00/hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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