Senior Manager - Crisis Response, Exercise & AI Integration

The Experience Location: San Francisco, CA Salesforce’s Global Security & Safety (GS&S) Resilience team keeps 80,000+ employees across 35+ countries safe. This high‑visibility, high‑engagement role operates at the sharp end of incident response, driving a technology‑first, hyper‑scalable operation that leverages automation and AI to modernize how Salesforce prepares for, responds to, and recovers from enterprise‑scale events. You’ll serve as the primary operational connector across our Regional Incident Management Teams (RIMTs), Global Operations Center (GOC), Internal Communications, Physical Security, Legal, HR, and regional business leaders—ensuring our resilience framework scales seamlessly alongside our global footprint and an evolving threat landscape. What You’ll Actually Be Doing Serving as a primary response coordinator during major global incidents, facilitating Virtual Situation Rooms (VSRs) to ensure rapid data aggregation, clear communication flows, and accelerated executive decision‑making. Translating static crisis playbooks, checklists, and documentation into interactive digital workflows that regional teams can access and execute asynchronously under pressure. Supporting the operational design, scheduling, and facilitation of regional RIMT tabletop exercises and drills, and owning the After‑Action Review (AAR) process to drive continuous improvement. You’re Our Person If... You have 5+ years of experience in crisis management, emergency response, or corporate resilience within a global, matrixed organization. You have a proven track record of response coordination during real‑world crises, with the ability to maintain calm and drive alignment across diverse teams under pressure. You’re a strong relationship builder with exceptional communication skills and experience influencing cross‑functional partners (HR, Legal, PR) and international regional leads. You have direct experience with enterprise mass‑notification systems (e.g., Everbridge, AlertMedia), collaborative platforms like Slack, and hands‑on or professional curiosity around generative AI/LLM tools. You write with clarity—able to synthesize fast‑moving incident data into crisp, accurate operational briefs. Even Better If... You’ve supported resilience programs through rapid corporate changes such as M&A integrations or geographic expansions. You’re familiar with crisis management frameworks (ISO 22301, incident command systems) and how they translate into digital enterprise environments. You’ve collaborated with technical project managers or developers to test and refine internal security/crisis tools. Benefits Benefits include: time off programs, medical, dental, vision, mental health support, paid parental leave, life insurance, disability insurance, 401(k), and an employee stock purchasing program. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that is inclusive and free from discrimination. Employees or potential employees will be assessed on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Compensation In the United States, compensation for this position is determined by location, role, knowledge, skills, and experience. The typical base salary range is $143,400 – $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $172,200 – $236,700 annually. These ranges represent base salary only and do not include company bonus, incentive for sales roles, equity or other benefits. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the accommodations request form. #J-18808-Ljbffr Centaur Labs