Head of Bars - New York (New York Support Office, 55 Water Street, Brooklyn, NY 11201)

This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Scope of the Job

At Soho House, the Area Head of Bars and Beverage must have proven professional restaurant experience as well as the ability to maintain Soho House standards of quality and exceed member expectations. They are responsible for the alcoholic and non alcoholic beverage program and management of all bar operations for their region.

A successful Area Head of Bars and Beverage is accountable for driving growth and innovation to generate sales and increase brand awareness through strategy, menu development, community outreach, marketing initiatives, industry analysis and keeping current on all modern trends. While also establishing a rapport with members, guests, vendors, management and corporate employees to assist with special projects, promoting new ideas, and overall, being an ambassador for Soho House’s bar / beverage program.

Key Responsibilities

• Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure.
• Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
• Responsible implementation of service standards, purchasing, labor, review and member/guest experience across all beverage operations.
• Demonstrates the fundamentals of showmanship and be knowledgeable in beer, wine, all spirits, non alcoholic program, coffee, and tea.
• Lead effective and efficient team of beverage staff that serve consistent menu options while paying close attention to cost and time management.
• Metric driven to track and analyze revenue and P&L of wine and spirit revenue trends.
• Regularly collaborate with the marketing/communications department to develop strategies marketing initiatives to promote the beverage program.
• Create signature craft cocktails using creative ingredients, fresh herbs and other embellishments by partnering with local vendors and national partners.
• Lead, review and verify weekly and monthly liquor and wine inventory and purchase all liquor, wine, and bar supplies. Ensure that inventory management is accurate and it is consistent at all locations.
• Effectively manage and promote the curation of rememberable experiences through quality member / guest experiences and the beverages made to order.
• Spearhead all beverage related projects to generate sales revenue growth, controlling costs, protecting and increasing profitability, service standards and quality levels for the beverage department.
• Meet or exceed budgets for beverage costs.
• Thoroughly train, educate and develop staff in beverage operations to ensure consistency of product and service to Soho Houst standards.
• Partner with the Culinary team, VP of Operations/Regional General Manager, for seasonal changes and menu refresh.
• Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
• Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
• Will be assigned special projects from time to time by VP of Operations/Regional General Manager.
• Performs other duties as assigned by supervisor/manager.

Experience Required

• Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity) overseeing beverage sales, guest experience, menu implementation
• Influencer and experienced leader in training and developing a fun, elevated and approachable environment
• OpenTable, Salesforce, Micros (or similar POS) and Opera experience is preferred
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Current certificates: Servsafe, Food Safety Handler, and Training for Intervention Procedures (TIPS)
• Strong financial and computer skills; has experience working with and understanding of P&L’s.
• Proficiency with Microsoft Office Suite
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed and maintain poised and approachable during high-pressure circumstances
• Extensive craft cocktail and spirit knowledge and passion necessary.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 10 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to move, pull, carry or lift of up to 50 pounds on occasion and 35 pounds regularly
• Occasional environmental exposures to cold, heat, and water.
• Occasionally kneel, bend, crouch and climb as required

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$100,000—$110,000 USD