Mobile Crisis Response Supervisor

Mobile Crisis Response Supervisor

Aunt Martha's Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We take a responsible approach to creating environments that allow us to do what we do best — provide healthcare and wellness.

The Mobile Crisis Response Supervisor is responsible for the coordination and oversight of mobile crisis response services for youth under 21 and their families experiencing mental health crises. This position also oversees staff training, service coordination, and overall implementation of the MCR program within the designated service area (DSA).

Essential Duties and Responsibilities include:

• Train newly hired MCR staff in crisis response programming during onboarding.
• Assist the CCSO team with all aspects of MCR program implementation, including coordination of team meetings, community outreach, hiring, and staff development.
• Coordinate all MCR intervention services 24/7 (excluding approved leave/vacation) within the DSA.
• Monitor and ensure appropriate case assignments and follow-up for all MCR events and referrals.
• Coordinate and facilitate DSA team meetings on a regular basis.
• Provide regular individual supervision to MCR staff for program monitoring and professional growth.
• Develop, maintain, and manage the DSA budget; monitor spending and resource allocation.
• Oversee outreach efforts in the DSA, particularly with hospitals and schools.
• Track and submit all required reports and program data (e.g., monthly/quarterly reports, satisfaction surveys).
• Serve on the MCR crisis schedule (evenings/weekends) as needed based on program needs.
• Maintain all MCR client files and agency tracking systems to ensure compliance.
• Assist the CCSO supervisory team with audits of client records for quality and compliance with funder and accreditation standards.
• Attend all assigned meetings, trainings, and supervision sessions.
• Complete required Core Curriculum and ongoing certification training.
• Perform other duties as assigned.

All employees are expected to apply a trauma-informed approach, emphasizing:

• Safety – Ensuring physical and emotional safety for staff and clients.
• Self-Regulation – Managing personal emotions to remain effective in crisis intervention.
• Supportiveness – Building respectful, caring relationships with clients.
• Strengths – Recognizing and utilizing clients' positive traits and resilience.
• Self-Care – Engaging in activities to prevent burnout and manage secondary stress.

Qualifications include:

• Master's degree (MA/MS/MSW) required.
• LCPC preferred.
• One to two years of related experience and/or training preferred.

Knowledge, Skills, and Abilities include:

• Ability to read and interpret case notes, treatment plans, and procedural documentation.
• Excellent written and verbal communication skills for reports, documentation, and presentations.
• Strong problem-solving and critical-thinking abilities.
• Capacity to manage multiple priorities and work effectively under pressure.
• Familiarity with crisis response, child welfare, and community mental health systems preferred.

Additional Requirements include:

• Availability to work evenings and weekends.
• Must have reliable transportation and a valid Illinois driver's license with proof of insurance.
• Must be able to respond to crisis calls promptly within required time frames.
• Flexibility in scheduling and ability to carry an agency cell phone at all times.
• Must be able to incorporate feedback and maintain professionalism in high-stress situations.

Performance & Quality Standards include:

• Demonstrates understanding of Aunt Martha's 5-Step Performance Improvement process using the PDSA (Plan, Do, Study, Act) model.
• Maintains confidentiality, professionalism, and respect in all communications.
• Exhibits commitment to accuracy, consistency, and quality service delivery.

Compensation & Benefits include:

• Annual Salary: $60,000 – $65,000 (based on experience)
• Health, Dental, and Vision Insurance
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Discounts on services such as cell phones, restaurants, and more

Equal Opportunity Statement: Aunt Martha's Health & Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.