Supervisor, Field Service

Field Services Supervisor

Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you'll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance.

Responsibilities

How You'll Make an Impact

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum's quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Coordinate team training, reinforcing technical quality assurance and ensuring your team are well-equipped for every task
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

Working Conditions

• Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights
• Exposure to dust, dirt, noise, insects, rodents, pets and cleaning solutions
• Tasks may require travel, overtime, weekend or second shift work as needed
• Work in an office environment and in the field

Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education

• Associate degree in electronics, related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 5+ years of field technician work experience
• Supervisory experience in a technical environment or equivalent
• Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior
• Experience programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial settings

Skills

• Effective written and verbal communication with employees, customers and suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs, architectures and topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Operate signal level meters, ohm meters and other test equipment
• Use handheld communication devices and applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Climb up to 32 feet and lift up to 90 lbs. using safety equipment
• Work with small components and differentiate between sizes and colors
• Valid driver's license with satisfactory driving record per Spectrum standards

Preferred Qualifications

Experience

• 1+ years of supervisory or leadership experience

Skills

• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of Spectrum / telecommunications products and services